Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes creating and executing Requests for Change to improve system functionality and updating knowledge base articles to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, ensuring thorough analysis and timely resolution of issues that impact business continuity. This position requires a proactive approach to maintaining operational stability across multiple platforms and systems.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with vendors and service management teams to facilitate issue resolution and improve service delivery.
- Lead efforts to document and update knowledge base articles to support efficient troubleshooting and knowledge sharing.
- Monitor system performance and proactively identify potential risks to operational stability.
- Support junior team members by providing guidance and assisting with their professional development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.
- Strong problem-solving skills with the ability to analyze complex technical issues and implement effective solutions.
- Experience in managing Requests for Change and understanding their impact on business systems.
- Ability to collaborate effectively with vendors and cross-functional teams to resolve incidents and problems.
- Familiarity with maintaining and updating technical documentation and knowledge base articles.
- Excellent communication skills to facilitate transparent and concise information exchange among stakeholders.
Additional Information:
- The candidate should have minimum 5 years of experience in Unified Communication and Collaboration Operations.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
📌 Technology Support Engineer (Bengaluru)
🏢 Accenture
📍 Bengaluru
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