Job Title:TeamManager-Business Support,IT PMO

Job Location:Mumbai

As a Team Manager under Business Support service line, you will oversee end-to-end Customer BUIT projects for Americas Region. Your role will focus on delivering well-architected solutions that enhance both customer and business experiences. This role involves managing cross-functional teams, driving project execution, ensuring quality deliverables, and fostering strong stakeholder relationships within a matrix organization. The incumbent will leverage expertise in SDLC, business analysis, and project management to deliver scalable and high-quality IT solutions.

Key Responsibilities:

Project Oversight

- Help Team drive project planning, execution, and delivery within agreed scope, timeline, and quality.

- Ensure clarity of requirements and alignment with business objectives.< /span>

- Manage changes, risks, and dependencies proactively.

- Ensure adherence to SDLC processes and project governance standards.

Quality & Delivery Assurance

- Ensure deliverables meet business requirements and quality standards.

- Oversee testing, validation, and readiness for production release.

- Monitor key delivery metrics and take corrective action where needed.

- Promote continuous improvement in processes to enhance delivery quality.

Coordination & Governance

- Collaborate with internal teams (IT, Infrastructure, Testing, Support) and external vendors.

- Track progress, chase actions, and ensure timely resolution of issues.

- Maintain clear documentation and decision records.

- Ensure compliance with organizational policies, standards, and audit requirements.

Management responsibility

- Lead, mentor,



and guide cross-functional teams to deliver IT projects effectively.

- Foster collaboration, accountability, and a high-performance culture.

- Drive team productivity by setting clear goals, priorities, and performance expectations.

- Support team development through coaching, feedback, and knowledge sharing.

Stakeholder Management

- Act as the primary point of contact for Business Owners, Product Owners, and senior stakeholders.

- Build solid relationships and ensure alignment on goals, priorities, and deliverables.

- Manage expectations, provide regular updates, and handle escalations professionally.

- Influence decision-making by providing data-driven insights and recommendations.

Required Skills/Abilities:

- Bachelor's degree in computer science, Information Systems, or a related field (preferred).

- Project Management certification is an added advantage.

- Minimum3years of team management experienceis a must.

- Knowledge of Logistics and Supply Chain experience in these fields is preferred.

- Excellent communicationand interpersonalskills.

- Strong customer-facing skills with the ability to communicate technical concepts insimplest possible way.

- Excellent decision-making abilities and problem-solving skills.

- Highly self-motivated and detail-oriented, with the ability to prioritize and execute tasks in high-pressure environments.

Technical Expertise:

- Proficient in relational database design and management techniques.

- Familiarity with customer integrations, including EDI and API.

- Understanding of information processing principles and practices.

- Strong knowledge of system and software quality assurance best practices and methodologies

📌 Team Manager – Business Support, PMO (Mumbai)
🏢 DHL Aero Expreso
📍 Mumbai