JobTitle

AssistantManager-SalesSupport

Function

Sales

ReportsTo

BranchHead

Location

Branch/RegionalLocations

TravelRequired

25%þ50%☐75%☐

AboutDHL< /strong>BlueDartExpressIndia:

Blue Dart Express Limited, a listed company, isa leader in courier, integrated air express package distribution, and eCommerceinSouthAsia,offeringawiderangeof logisticssolutions.Foundedin1983,itisrecognisedforreliable,time-bound,andsecuredeliveryservicesacross55,000+locationsinIndiaaswellasinternationally.Itscompetenciesspan acrossevaluationandcontracting,planningandtransition,deliveryandexecution, andspecificservicecapabilities.We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-pacedlogisticsenvironment and ever-evolving supply-chains. It wholly-owns India's only scheduled air cargoairline, Blue DartAviationLimited, since May 1994, and the Concorde AirLogistics Limited, atransport,storage,andcommunicationsbusiness,sinceMay2004.

BlueDartExpressLimitedisapartoftheDHLGroup'sDHLeCommercedivision,leveragingthisgloballogisticsleader's networkacross220countriesandterritoriestoprovidecomprehensiveexpressandlogisticssolutionstoourclients.Our robustnetworkandunmatchedinfrastructure havepositioned theBlueDartbrand asakeyIndia-grownlogisticsplayer withanunmatchedandphenomenalglobaloutreachrootedintheDHLbrandofitsmajorityshareholder.

WeareproudtobeconsistentlyrankedamongIndia'sTop100GreatPlacestoWork,combiningitwithDHLGroup'sTop Employercertification.BeinganEmployerofChoiceisnotjust< span>

agoal it'safundamentalpartofwhoweare,committedto creatingaworkplacewherepeoplearevalued,empowered,andwearthesobriquet'BlueDarter'withhonour.

If you are looking to join a purpose-led, people-first, company that shapes India's supply-chains with integrity and safety,BlueDartiswhereyoubelong.BlueDartofferscompetitivecompensationandcomprehensivebenefits,accessto cross-functional,successionplanningandglobalcareerpaths,andstrongcultureofrecognition.

PositionOverview:

TheExecutive/SeniorExecutive-SalesSupport-Branchisresponsibleformanagingend-to-endbilling,invoicing,and collectionscoordinationforbranchcustomers,ensuringaccuracy,timeliness,andadherencetocontractualandcompany guidelines.

TheroleactsasakeyinterfacebetweenSales,Finance,andCustomerstoensuresmoothrevenuerealization,effective dispute resolution,andstrongprocessdiscipline atthe branchlevel.

JobPurpose:





Toensure accurate and timely billing, efficientcollections follow-up, and resolutionof customerbilling queries, thereby supportingrevenuerealization,improvingreceivablesperformance,andenhancingcustomerexperience.

KeyRoles&Responsibilities:

Billing&InvoicingManagement

.CoordinatewithBranchFinance&Accountsteamsfortimelybillgeneration

.Validateaccuracy ofinvoicesaspercontractual

termsandcompany norms

.Ensurecustomizationofinvoicesaspercustomeragreements

.Ensuretimelydispatchofinvoicestocustomers

Collections&ReceivablesManagement

.WorkcloselywithSalesteamstoensuretimelycollections

.Followuponpending,short,ordelayedpayments

.Trackreceivablesageingandescalateaspertimelines

.SupportimprovementofDSOatbranchlevel

CustomerQuery&DisputeResolution

.Coordinatewith FinanceandSalesteamsto resolve billingdisputes

.Ensureclosureofdisputesbeforepaymentduedates

.Maintainproactivecustomercommunication

Reporting&Governance

.Maintainbilling,dispatch,andcollection MIS

.SharereportswithBranchFinanceandSalesleadership

.EnsureadherencetoSOPs,audit,anddocumentationstandards

Sales&BranchCoordination

.Alignbillingcycleswithcontractualagreements

.Support onboardingof customersfrombillingreadiness perspective

.EnsurecoordinationacrossSales,Operations,andFinance

ProcessDiscipline&ContinuousImprovement

.AdheretodefinedSOPsand processes

.Identifyrecurringissuesandhighlighttosupervisor

.Suggestimprovementstoenhanceaccuracyandturnaroundtime

.Supportautomationandprocessimprovementinitiatives

.Applylearningsfromerrorsandauditobservations

People&TeamSupport

.Provideoperationalguidancetobranch sales teams

.Ensureprocessadherenceandperformancediscipline

.Supportmanpowerplanninginputswhererequired

Qualifications&Experience:

Education:

.GraduateinCommerce/BusinessAdministration

.MBA preferred

Experience:

.2-4years

.Experienceinbilling,invoicing,collections,orsalessupportroles

.Exposuretologistics/courier/B2Bservicespreferred

Skills&Capabilities:

TechnicalSkills:

.Understandingofbillingandinvoicingprocesses

.Knowledgeofreceivablesandcollectionsmanagement





.ProficiencyinMSExceland reportingtools

.FamiliaritywithERP/billingsystems

~~~~

Key Competencies:

.Attentiontodetail

.Strongcoordinationandstakeholdermanagement

.Customerorientation

.Problem-solvingapproach

.Abilitytoworkundertimelines

KeyPerformanceIndicators:

KRAs

KPIs

BillingTimeliness

%invoicesgenerated anddispatchedwithintimelines

BillingAccuracy

Numberofbillingerrors /reworkcases

CollectionsEfficiency

%collectionsachievedwithinduedates

ReceivablesControl

Reductioninoverduereceivables/ageing

Dispute Resolution

Turnaroundtimeforclosureofbillingissues

Reporting&Compliance

Accuracyandtimelinessof MIS

StakeholderCoordination

FeedbackfromSales/Financeteams

Process Improvement&Discipline

ReductioninrecurringerrorsadherencetoSOPs

WhyjoinDHLBlueDart

Whenyoujoinus, you're notjusttaking a job-you're becoming part ofa purpose-led movementthat's reshaping the future oflogisticsacrossIndiaandtheworld.AtBlueDart,wedon'tjustdeliverparcels-wedeliverexcellence,innovation,and chance every day.

Here'swhatmakesusstand

out:

.GreatPlacetoWork®Certified-atestamenttoourpeople-firstculture,inclusiveenvironment,andcommitment to your growth and well-being.

.Competitivepayandperformance-linkedrewardsthattrulyrecognizeyourimpact.

.Structuredlearning,globalexposure,andon-the-jobcoachingtohelpyougrowfasterthanever.

.Best-in-classbenefits-fromcomprehensivemedicalcover(includingoptionalparentalcare)tofinancial wellness and generous time off.

.Aculturethatcelebratesdiversity,innovation,andboldthinking-whereyourvoiceisheardandyour contributionsmatter.

.GlobalcareerpathsacrosstheDHLGroup,openingdoorstoopportunitiesin220+countriesandterritories.

.TheprideofworkingwithIndia'smostawardedlogisticsbrand,trustedbymillionsanddrivenbypurpose.

Thisisyourchancetodomeaningfulwork,buildacareerwithoutborders,andthriveinacompanythat'snotjustalogistics leader-butaGreatPlacetoWork.Comegrowwithus.

Disclaimer:

AtBlueDartExpressLimited,all recruitmentisconductedthroughafair,transparent,andmerit-basedprocessaligned withourcommitmentstoHumanRightsandDiversity,Equity,Inclusion& < /span>Belonging(DEIB).

BlueDartdoesnotrequestoracceptanyfees,deposits,orpaymentsfromcandidatesatanystageoftherecruitmentor onboardingprocess.Anysuchrequestisfraudulentandunauthorized.

BlueDartshallnotberesponsibleforanylossarisingfromsuchfraudulentactivity.Forverification,candidatesmaywrite to.

📌 Assistant Manager - Sales Support CCG (Mumbai)
🏢 DHL Aero Expreso
📍 Mumbai