- Managing and overseeing the day-to-day operations of the customer service department.
- Handling escalated customer complaints and inquiries in a professional manner.
- Coordinating with other departments to ensure overall customer satisfaction.
- Developing and implementing strategies to improve overall customer experience.
- Utilizing Excel proficiency to analyze data and generate reports for management review.
Requirements
- Minimum 3 years of experience in handling back office work or similar roles.
- Excellent Excel skills to analyze data and track customer service metrics.
- Solid communication skills and ability to handle difficult customer interactions.
- Proven ability to lead a team and drive performance improvements.
- Bachelor's degree in Business Administration or related field preferred.
- Relevant certifications in customer service or related area is a plus.
📌 EXECUTIVE - CUSTOMER SERVICE (Pune)
🏢 Saint-Gobain Group in India
📍 Pune
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