Position
Customer Support – Quality Check (Fresher)

Location
Tirunelveli

Type
Full-time

Experience
Fresher (0–1 year). Training will be provided.

Role Overview
The Customer Support Quality Check role focuses on reviewing support interactions to ensure accuracy, professionalism, and alignment with company standards. The person will evaluate calls, chats, and emails, identify errors, and help improve overall customer service quality. This role is ideal for someone who is observant, analytical, and eager to learn.

Key Responsibilities
Quality Monitoring

- Review customer support calls, chats, and emails
- Check communication accuracy, tone, professionalism, and process adherence
- Validate the correctness of information shared with customers

Error Identification and Analysis

- Identify gaps in customer handling, documentation, or behaviour
- Highlight recurring issues and errors with clear observations
- Support the team in improving quality scores

Reporting and Documentation

- Prepare quality audit reports
- Maintain quality score sheets and trackers
- Document findings and improvement recommendations

Feedback & Support

- Share constructive feedback with agents
- Support team leaders in training and process improvements
- Work closely with support teams to enhance customer satisfaction

Required Skills and Qualifications

- Solid logical and analytical skills
- Good listening and learning ability
- Attention to detail and error-spotting skill
- Excellent communication skills
- Excel knowledge – Mandatory
- Basic SQL – Required

Preferred Skills

- Basic understanding of customer service processes
- Interest in QA/Quality Monitoring roles

Education
Any degree

What You’ll Gain





- Hands-on experience in quality auditing
- Skill development in analysis, reporting, and customer service standards
- Opportunity to build a career in Customer Support Quality Assurance

How to Apply
Interested candidates can apply through our official website.
Submit your resume at www.gove.co/careers.

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Job Category: Customer Service Executive

Job Type: Full Time

Job Location: Tirunelveli

📌 CS – Customer Support Quality Check (India)
🏢 Gove Enterprises
📍 India