- 5-13 years of overall IT experience.
- 3+ years of hands-on Service Now CSM experience.
- Solid experience in Service Now platform development and configuration.
- Experience with Case Management and Customer Service workflows.
- Knowledge of integrations using REST/SOAP APIs.
- Experience working in Agile/Scrum environments.
- Strong troubleshooting and stakeholder management skills.
📌 ServiceNow CSM (India)
🏢 Tata Consultancy Services
📍 India
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