We're looking for Vendor Managers (India)!

Responsibilities:

- Performance and relationship management of BPO Vendors
- Generate insights and present it to Vendors and Internal stakeholders
- Create and/or execute strategies to improve vendor performance
- Ensure vendors are compliant with Coinbase requirements policy wise and contractually
- Find solutions to performance related problems with a Lean Six Sigma mindset
- Drive continuous improvements and quality performance of partner metrics such as quality (CSAT, Resolution Rate, FCR), productivity, staffing, training, attrition, and efficiency.
- Hold vendors accountable to executing Coinbase operational excellence contractual standards
- Participate with cross-functional teams in strategic decisions designed to meet quality and service goals
- Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and conclusive solutions
- Identify improvement opportunities through building mechanisms that will uncover improvement opportunities, build effective solutions to improve ideally automation or digitization
- Travel 30 - 40%

Qualifications & Skills:





- Strong communication skills with the ability to interact effectively with internal teams and stakeholders
- Excellent planning, organizational, and prioritization skills to manage multiple responsibilities efficiently
- Robust analytical thinking with the ability to evaluate issues and identify practical solutions
- Detail-oriented with a focus on accuracy, quality, and timely delivery of work
- Capable of working independently while collaborating effectively within cross-functional teams
- Flexible and adaptable to changing business priorities, technologies, and project requirements
- Quick learner with a willingness to acquire new skills and stay updated on emerging technologies and industry trends

(*Note: Scoutit is an independent candidate sourcing partner for this hiring. All applications, candidate screening, and hiring-related actions are conducted directly by the respective employer’s authorized recruitment team. Relevant candidates will be contacted via email and asked to fill in additional details as part of the next stage of the application process.)

📌 Vendor Manager (India)
🏢 Scout Incorporation
📍 India