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Assistant Manager – Operations

India

- Amritsar

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Job Role

Responsible for managing a team of customer service representatives, developing objectives for day-to-day activities, monitoring team performance, providing feedback, and handling customer complaints.

Job Description

- A managed large team within the call center setting, including directly reporting to Team Leaders.
- Develop objectives for the call center’s day-to-day activities
- Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)
- Assume responsibility for budgeting and tracking expenses
- Hire, coach, and provide training to personnel to maintain high customer service standards
- Monitor and improve efficiencies, telephone handling, and other procedures




- Evaluate performance with key metrics
- Prepare reports for different departments or upper management
- Prepare and be part of monthly and quarterly business reviews

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Kochar Infotech Limited

+91- (phone hidden) (9AM - 6PM, Mon - Sat)

[email protected]

Corporate office Address

76-B, Udyog Vihar, Phase-IV, Gurugram, Haryana- 122001

Registered Office Address

Nidhi-2, Lawrence Road, Amritsar, Punjab-143001

CIN - U80302PB1995PLC017324

Copyright 2024 KocharTech. All Rights Reserved.

📌 Assistant Manager - Operations (Amritsar)
🏢 Gizmo Support
📍 Amritsar