Job Title: Business Analyst – IT

Job Type: [Full-Time]

Job Summary:

We are looking for a results-driven Business Analyst to spearhead the design, development, and optimization of back-end operations for our growing e-commerce marketplace operation. You will work closely with developers, product managers, and cross-functional stakeholders to translate operational needs into scalable systems and features. Your analytical mindset, e-commerce experience, and process orientation will play a crucial role in building a seamless operational backbone for our marketplace.

Key Responsibilities:

- Analyze current business processes across the marketplace back-end (order flow, inventory management, WMS, customer service, etc., translating them into effective IT solutions.
- Define and document detailed business requirements, user stories, process flows, and system interactions
- Work closely with developers to design scalable backend systems including seller management, fulfillment workflows, payment/Data processing, and returns handling
- Translate complex business logic into functional and technical specifications
- Act as a liaison between business teams and the tech team to ensure alignment and timely delivery
- Identify opportunities for automation and optimization in back-office operations
- Perform gap analysis and propose system or process improvements
- Support UAT (User Acceptance Testing), troubleshoot issues,



and ensure implementation matches expectations
- Track KPIs and operational metrics to guide continuous improvement

Requirements:

- Bachelor's degree in Business, IT, Engineering, or related field
- 3+ years of experience as a Business Analyst, preferably in an e-commerce or marketplace setting or similar
- Strong understanding of marketplace platforms and backend e-commerce operations (order management, inventory systems, Financial, seller portals, etc.)
- Experience working in agile/scrum environments
- Familiarity with tools like Jira, Confluence, Trello, Figma, or similar
- Technical know-how to communicate effectively with developers (SQL, API basics, system integration concepts)
- Strong communication, documentation, and stakeholder management skills
- Problem-solving mindset with attention to detail

Preferred Skills:

- Experience with Shopify, Amazon, Magento, or custom marketplace platforms
- Knowledge of ERP, OMS, WMS integrations
- Previous involvement in developing SaaS-based or B2B or B2C marketplaces
- Familiarity with data analytics tools (Excel, Power BI, or similar)

What We Offer:

- Opportunity to help build the foundation of a scalable e-commerce ecosystem
- Fast-paced, entrepreneurial work culture
- Collaboration with a passionate team of developers and e-commerce experts
- Growth opportunities in a rapidly expanding business

📌 Lead Business Analyst (Gurugram)
🏢 Shopperbeats
📍 Gurugram