About the Company:
Our client is a leading Indian multinational ride-sharing company with operations in various business verticals including financial services and cloud kitchens.
Role: Automobile Technician
Responsibilities:
- Customer Handling
- Greet and assist customers with professionalism and courtesy
- Verify service requests and capture customer feedback
- Communicate repair updates to customers
- Diagnosis
- Analyze and diagnose scooters for necessary repairs
- Update diagnosis reports in the workshop management system
- Perform and inspect repairs based on customer requirements
- System Handling
- Track customer complaints and update the system in real-time
- Operate workshop management systems and ensure adherence
- Update operational status and ETA in CRM and WMS systems
- Check scooter health in the Telematics Command Centre
- Technical Repairs
- Possess in-depth knowledge of OLA scooters
- Perform repairs and replacements on scooter parts
- Stay updated on OLA technical curriculum and EV news
- Process and Operational
- Adhere to processes at the Experience Centre and maintain transparent bays for vehicles/scooters
- Handle invoicing and payment collections
- Ensure bays are free from foreign materials and ready for service
- Parts Operation
- Audit inventory and maintain consistency between system and physical inventory
- Perform GRN and manage inventory at the Experience Centre
- Manage warranty part reverse logistics to the main workshop
- Safety and Compliance
- Adhere to uniform and protective gear requirements
- Use protective gear and handle tool kits properly during repairs
- Ensure availability of fire-fighting equipment for safety