Job Description

The Procurement Operations Specialist will support the day-to-day procurement activities across all business units with a strong emphasis on indirect spend categories. This role is critical to ensuring a streamlined source-to-pay (S2P) process, compliance with procurement policies, supplier onboarding, PO management, and operational excellence. You will work closely with cross-functional stakeholders, including strategic sourcing, finance, IT, legal, and internal business partners, to execute purchasing requests, maintain procurement data integrity, and support continuous improvement initiatives.

Key Responsibilities:

- Procure-to-Pay (P2P) Execution
- Process purchasing requests and convert them into Purchase Orders (POs) accurately and promptly.
- Ensure compliance with procurement policies, approval hierarchies, and budget validations.
- Manage PO lifecycle, including changes, closures, and confirmations.

- Operational Procurement Support

- Support sourcing and procurement activities for all indirect categories such as IT, marketing, professional services, facilities, and HR services.
- Collaborate with internal stakeholders to clarify requirements and ensure smooth ordering processes.




- Provide guidance on procurement processes and systems to end users.

- Supplier Management & Enablement

- Assist with current supplier onboarding, including due diligence, documentation, and system set-up.
- Maintain accurate supplier records and support vendor master data management.
- Serve as a liaison between stakeholders and suppliers to resolve operational issues (invoices, delivery, system-related queries).

- Process Improvement & Compliance

- Identify opportunities to streamline procurement workflows and reduce cycle times.
- Support automation initiatives and tool implementations (e.g., NetSuite, Graphite, Coupa).
- Ensure adherence to ethical sourcing practices, internal controls, legal and external (SOX, SEC reporting) obligations.

- Data Management & Reporting

- Maintain accurate procurement data, including spend analytics, compliance metrics, and PO tracking.
- Generate reports and dashboards to monitor procurement KPIs and drive insights for optimization.
- Support audit and compliance requirements with appropriate documentation and process records.

📌 Specialist - Strategic Sourcing (Bengaluru)
🏢 FreshWorks
📍 Bengaluru