Job Description

We are currently seeking candidate for the role of IT Platform Owner- Mac(Apple Ecosystems).

Role Purpose -

The IT Platform Owner – Mac is responsible for the end-to-end lifecycle of the Mac platform within the organization, with a strong focus on scaling (ramp-up), standardization, and long-term operations.

The role ensures a secure, compliant, and cost-effective Apple device ecosystem, aligned with enterprise IT strategy and user experience expectations.

Key Responsibilities

1. Mac Platform Strategy & Ramp-Up

- Define and execute the Mac platform rollout strategy

- Establish standard builds, policies, and lifecycle models for macOS devices

- Collaborate with stakeholders (IT, Security, Procurement, Business Units) to drive adoption

- Develop roadmaps for platform maturity (e.g., automation, zero-touch deployment)

- Collaborate with Cybersecurity team to keep Mac Security Baseline in a level which meets the stakeholder expectations.

2. Supply Chain & Device Lifecycle Management

- Manage end-to-end supply chain for Mac devices:

- Vendor and partner coordination (e.g., Apple resellers)

- Device sourcing, stock planning, and global availability

- Define and govern device lifecycle processes:

- Procurement, staging, deployment, refresh, retirement, data destruction and recycling

- Ensure cost transparency and optimization (TCO, stock levels)

3. Software Distribution & Application Management





- Own software packaging and distribution strategy for macOS keeping as much commonalities and synergies with the Windows platform as possible

- Govern application lifecycle:

- Packaging, deployment, updates, and decommissioning

- Ensure seamless integration with enterprise tools (e.g., identity, collaboration platforms)

- Drive automation and self-service capabilities for end users

4. Endpoint Management & Security

- Own and operate endpoint management tools and services

- Implement and maintain:

- Configuration profiles

- Compliance policies

- Patch management

- Ensure alignment with enterprise security standards, including:

- Device hardening

- Encryption

- Endpoint detection & response integration

- Support audit and compliance requirements (e.g., ISO, internal IT policies)

5. Service Operations & Continuous Improvement

- Establish Mac platform as a standard IT service

- Define and manage:

- SLAs / KPIs (availability, deployment time, compliance rate)

- Supported models (service desk, onsite, advanced support) and their lifecycle

- Collaborate with operations teams to ensure stable and scalable service delivery

- Drive continuous improvement and automation (e.g., zero-touch, scripting, self-healing)

6. Stakeholder & Vendor Management

- Act as single point of ownership for Mac platform across IT

- Manage external partners (e.g., JAMF, Apple, service providers)

- Align with:

- Security teams → compliance & policies

- Procurement → contracts & suppliers (relevant to your setup with Atea, etc.)

- Workplace / End User Services → user experience

📌 Platform Owner, Mac (Pune)
🏢 Konecranes
📍 Pune