- Responsible for overall hotel upkeep and maintenance.
- Officiating executive housekeeper in absence of executive housekeeper.
- Tracking guest satisfaction, meeting guests and ensuring guest delight.
- Ensuring rooms and public areas are maintained as per aesthetics and LQA standards at all times.
- Responsible for major refurbishments, deep cleaning of rooms and VIP movements.
- Conducting daily briefings and auditing floor supervisors and assistant managers for room checks.
- Approval and reordering of new/old housekeeping related items/amenities.
- Planning shift allocation of team members.
- Responsible for all audits and guest satisfaction scores.
- Making and implementing of all action plans and improvement plans.
- Collation of Standard Operating procedures.
- Conducting interviews/appraisals/one on one meeting.
- Coordination and liaison with other departments and vendor management.
- Seeking guest feedback and encouraging team to make defect free rooms to increase overall guest scores.
- Actualization of training and conducting training sessions for team members.
- Ensures that job descriptions and training manual are constantly updated.
- Evaluates the performance of all employees and counsels them in case of any division.
- Implements and monitors company policies standards and procedures.
- Monitors grooming and hygiene standards of the department.
- Ensures implementation of the environmental policies.
- Monitoring and control of inventory of supplies with their par stock.
- Quality check and economical use of supplies.
- Communicates on expenses regarding payroll, cost per occupied rooms, condition of guest furniture, equipment.
- Maintaining accurate updated records of all projects including repairs and renovation
- Ensures all inventories are performed and recorded.
- Controls quality and productivity of the contractor’s work
- Ensures preventive maintenance is organized in all areas under responsibility.
- Supervises and directs the daily activities and is responsible for the productive and smooth operation of the department.
- Evaluates work load and work habits of all employees
- Improves the efficiency standards to ensure better performance
- Institutes new processes and procedures to increase productivity.