Job Description

As a Director in the India Innovation Customer Success team, your responsibilities and key expectations will include:

Role Purpose

- Provide senior leadership for India Innovation Customer Success, with direct responsibility for managing people and strengthening client delivery across strategic Innovation / BASES engagements.
- Actively support commercial activities by partnering with commercial teams, identifying value-added insight opportunities, and leading senior client conversations that enable cross-selling and upselling.
- Champion the transformation of current ways of working into an AI-first organization by embedding, automation, prompting, AI-enabled delivery, and AI-enabled insight generation into day-to-day delivery.

Client Management

- Act as a trusted senior consulting partner for strategic global and regional Innovation / BASES clients in India, with the credibility to engage senior client stakeholders and C-suite audiences.
- Lead and promote strategic client conversations that create business opportunities, strengthen relationships, and support India Innovation revenue priorities.
- Partner closely with commercial teams to identify opportunities for value-added insights, cross-selling, and upselling across existing global and regional accounts.
- Safeguard and deepen high-value client relationships where senior consulting involvement is required to improve confidence, satisfaction, and impact.
- Drive overall client satisfaction by ensuring that deliverables are accurate, actionable, commercially relevant, and clearly connected to client business issues.

Insights Delivery





- Provide senior consulting and delivery ownership for strategic Innovation / BASES studies, including complex studies and critical deliverables.
- Act as the senior reviewer and escalation point for analytical quality, storytelling, recommendations, and overall delivery standards.
- Bring deep expertise across end-to-end Innovation / BASES processes, frameworks, methodologies, and client applications.
- Apply Innovation expertise across concept and product testing, volumetric forecasting, activation guidance, custom research, analytics, and recommendation development.
- Translate data into insights, create compelling stories, and synthesize findings into high-impact recommendations that support client decision-making.
- Actively drive issue-based analyses, build effective analytical presentations, and present recommendations to senior client stakeholders in a clear and consultative way.
- Ensure delivery quality, analytical accuracy, storytelling, actionability, and consistency across India Innovation Customer Success outputs.

Team Management

- Directly manage, coach, and develop members of the India Innovation Customer Success team, including setting performance objectives and providing ongoing feedback.
- Upskill the team on Innovation / BASES expertise, analytical review, consultative storytelling, recommendation development, and senior client engagement.




- Build a strong team culture with active engagement, transparent standards, accountability, and positive energy.
- Establish an open culture in which team members are challenged, supported, treated with respect, and rewarded as appropriate.
- Manage team resources effectively to support on-time delivery, quality expectations, and consistent client experience.
- Strengthen team capability by creating structured coaching moments, senior review routines, and repeatable best-practice approaches.

Business Focus

- Support delivery of India Innovation operating plan and strategic revenue priorities through strong senior consulting, delivery ownership, and proactive commercial partnership.
- Be an active business developer by generating opportunities with existing global and regional clients through value-added insights, cross-selling, and upselling.
- Drive fast track and automate solution platforms across India Innovation Customer Success, including AI-enabled workflows that improve speed to market and consistency.
- Embed AI-first ways of working across delivery through automation, prompting, AI-enabled insight generation, and process-efficient approaches.
- Continuously monitor delivery quality, client feedback, and business performance, making interventions where needed to improve outcomes.
- Be current with developments in Innovation, BASES, market research, AI-enabled delivery, and automation, and translate these into practical refinements to current processes and approaches.
- Operate with a clear ownership mindset and deliver results from day one with limited ramp-up time.

📌 Director, India Innovation (Mumbai)
🏢 Nielseniq
📍 Mumbai