- Oversee the planning, coordination, and execution of banquet events, conferences, and special functions to ensure seamless service delivery
- Supervise and train banquet staff, including servers, bartenders, and kitchen personnel, to maintain high service standards
- Manage banquet budgets and pricing strategies to optimise revenue whilst maintaining profitability
- Develop and maintain robust relationships with clients, corporate accounts, and external vendors to secure repeat business
- Ensure compliance with health, safety, and hygiene regulations across all banquet operations
- Coordinate with the culinary team to customise menus and ensure food quality meets organisational standards
- Monitor inventory levels, equipment maintenance, and supplies to ensure efficient operations
- Handle client inquiries,
special requests, and concerns with professionalism and promptness
- Prepare detailed event proposals, contracts, and post-event reports
- Conduct quality assurance inspections during events to guarantee guest satisfaction
- Manage staffing schedules and ensure adequate coverage for all banquet functions
- Liaise with other hotel departments (housekeeping, maintenance, front office) to ensure integrated service delivery
- Identify opportunities for process improvements and implement cost-saving measures
- Maintain detailed records of events, client preferences, and feedback for future reference