The Assistant Manager – Learning & Development is responsible for supporting the design, planning, and execution of world-class learning initiatives for associates . The role ensures continuous improvement in service excellence, operational skills, leadership capabilities, and employee engagement while maintaining luxury hospitality standards.
Key Responsibilities
Training & Development
- Assist in developing and implementing the annual Learning & Development calendar based on business and operational needs.
- Conduct training needs analysis in coordination with department heads.
- Design and deliver training programs related to luxury service standards, guest experience, communication skills, and departmental procedures.
- Facilitate recent associate orientation and hotel induction programs.
- Conduct soft skills, behavioral, and service excellence training sessions.
- Support technical training programs for various hotel departments.
- Coordinate cross-training and career development initiatives for associates.