Job Description: Customer Support Executive
Company: Sanskruti Homes
Role: Customer Support Executive
Salary: upto 25k
? Job Overview
We are looking for a Customer Support Executive who can handle customer queries professionally across calls, chats, and emails.
The candidate should have good communication skills in Hindi and English, and should be comfortable handling customers like in a call center environment.
? Key Responsibilities
- Handle customer queries via calls, Whats App, Instagram, and email
- Resolve issues related to:
- Orders
- Returns & Exchanges
- Refunds
- Delivery delays
- Provide clear and polite responses to customers
- Track and update customer issues properly
- Follow company policies while resolving cases
- Maintain quick response time (TAT)
?️ Required Skills
- Good spoken and written English & Hindi
- Transparent communication and sentence framing
- Good call handling skills (like call centers)
- Ability to handle pressure and multiple chats at once
- Basic computer knowledge (Excel is a plus)
✅ Preferred Experience
- Experience in Customer Support / Call Center / D2C brand
- Knowledge of returns, exchanges, and refund processes
- Familiar with platforms like Shopify, Whats App, Instagram (bonus)