Job Description

- Managing staff who work directly with customers, including hiring, training, and scheduling employees
- Reviewing sales reports and other business metrics to identify problem areas that need improvement
- Recommending strategic changes to improve branch performance or implement recent products or services
- Managing staff who handle customer requests for information about products or services offered by the bank
- Conducting training sessions on topics such as fraud prevention, security awareness, and customer service
- Overseeing the operations of the branch on a day-to-day basis, including hiring staff and managing finances
- Monitoring the performance of staff members to ensure they meet goals and adhere to company policies

Requirements :





- Ability to meet the requirements of the business through product management, operations management, and team management
- Informed rules and regulations that meet industry standards
- Operational skills that tempt business competitors to up their game
- Leadership and organization to keep up with the business administration
- Communication skills to keep the teams tasks aligned and every individual motivated
- Hold solid decision-making and problem-solving skills to maintain the pace at work

📌 Branch Operations Manager (Pune)
🏢 ESAF Small Finance Bank (ESAF SFB)
📍 Pune