About Role:

As an ideal candidate, you have proven know-how of technical information within software development. Your ability to evaluate and analyze complex information is second to none, and you have a natural desire to help people understand things that are hard to understand.

Objectives of this Role

- Develop comprehensive documentation that meets organizational standards

- Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content

- Write user-friendly content that meets the needs of the target audience, turning insights into language that sets our users up for success

- Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications

- Evaluate current content and develop innovative approaches for improvement

Daily and Monthly Responsibilities

- Research, outline, write, and edit current and existing content, working closely with various departments to understand project requirements

- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation

- Work with development and support leads to identifying all documentation repositories, revise, and edit,



and determine the best solution for data compilation and centralized storage

- Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration

- Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation

Requirements

Skills and Qualifications

- Preferred Background - B.SC. IT, BE, BCA, etc.

- 2-4 years’ industry experience as an effective technical writer

- Proven ability to quickly learn and understand complex topics

- Excellent English

- Previous experience writing documentation and procedural materials for multiple audiences

- Superior written and verbal communication skills, with a keen eye for detail

- Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content

Preferred Qualifications

- Proven ability to handle multiple projects simultaneously, with an eye for prioritization

- Firm understanding of the systems development life cycle (SDLC)

- Previous software development experience

- Certification through the Society for Technical Communicators

- Experience using XML tools to create documentation

📌 Technical Writer (Shela)
🏢 Important Business
📍 Shela