Experience: Minimum 2+ years of experience in BPO Inbound Voice Process (Mandatory)
Location: Infopark, Kakkanad, Kochi
Shift: Night Shift (Monday–Friday)
Salary: ₹3.5 LPA – ₹4.5 LPA
Education: Bachelor's Degree Mandatory
We are seeking a customer -focused Senior Customer Support Executive with 2+ years of experience in a BPO Inbound Voice Process to deliver excellent customer service and efficiently handle inbound customer queries.
Responsibilities
- Handle inbound customer calls and resolve queries efficiently
- Provide accurate information and ensure excellent customer service
- Meet individual performance metrics, quality standards, and productivity targets
- Escalate complex customer issues to the appropriate teams when required
- Maintain detailed records of customer interactions and resolutions
- Ensure high levels of customer satisfaction during every interaction
Requirements
- Minimum 2+ years of experience in a BPO Inbound Voice Process
- Strong communication and customer handling skills
- Ability to manage customer queries and complaints professionally
- Positive problem -solving and multitasking abilities
- Comfortable working in a night shift environment