Location: Bangalore / Pune (Hybrid) – Pune 1st Priority.

Role
Summary

Highly
experienced ServiceNow Expert / Architect to lead end -to -end platform
implementations, enhancements, and enterprise -scale transformations. The role
will focus on driving solutions across ITSM, ITOM, ITAM, and enterprise
workflow automation, while ensuring strong alignment with monitoring,
observability, cloud, and DevOps ecosystems.

Key
Responsibilities

- Lead the design,
architecture, and implementation of ServiceNow solutions across ITSM,
ITOM, and ITAM modules

- Drive CMDB strategy, data
model design, and governance ensuring accuracy, scalability, and
compliance

- Implement and optimize Discovery,
Service Mapping, and Event Management to enable real -time
infrastructure visibility and service health monitoring

- Build and enhance enterprise
workflows and automation using Flow Designer, IntegrationHub, and
orchestration capabilities

- Develop custom applications,
scoped apps, UI components, and plugins as per complex business
requirements

- Lead platform integrations with third -party systems such as monitoring/observability tools (e.g.,
Dynatrace, AppDynamics, Splunk, Prometheus, Grafana), cloud platforms
(AWS, Azure, GCP), and DevOps toolchains

- Design and implement REST
and SOAP APIs, webhooks, and mid -server -based integrations

- Establish and enforce platform
governance, security, and best practices aligned with enterprise
architecture standards

- Enable end -to -end
observability integration by correlating events, alerts, logs, and
incidents across monitoring and ServiceNow platforms

- Provide technical
leadership, mentorship, and guidance to development teams and




stakeholders

- Support large -scale digital
transformation programs, ensuring high performance, scalability, and
resilience

Mandatory
Skills

- Robust expertise in ServiceNow
core modules:

- ITSM, ITOM, ITAM

- Hands -on experience with:

- CMDB architecture and
governance

- Discovery & Service
Mapping

- Event Management & Alert
Correlation

- Strong scripting and
development skills:

- JavaScript, Glide API, Script
Includes, Business Rules, Client Scripts

- Workflow & automation:

- Flow Designer, IntegrationHub,
Orchestration

- Integration expertise:

- REST & SOAP APIs, MID
Server configurations

- Experience working with monitoring
and observability platforms integration

- Strong understanding of incident,
problem, and change management processes

Preferred
Skills

- Expertise in ServiceNow
platform architecture and custom plugin development

- Experience integrating with Observability
& Monitoring tools:

- Dynatrace, AppDynamics,
Splunk, ELK Stack (Elasticsearch, Logstash, Kibana), Prometheus, Grafana

- Exposure to cloud platforms:

- AWS, Azure, or GCP

- Familiarity with DevOps
toolchains:

- Jenkins, Git, CI/CD pipelines,
container platforms (Docker, Kubernetes)

- Knowledge of Infrastructure
as Code (IaC) tools:

- Terraform, Ansible,
CloudFormation

- Experience in AI Ops / Event
correlation / automation frameworks

- Understanding of enterprise
integration patterns and microservices architecture