06 Aug
|
Nameless
|
Chandigarh
06 Aug
Nameless
Chandigarh
We are seeking a proactive and results -driven Senior Monitoring Analyst to own end -to -end monitoring operations across multiple systems and platforms. This role is responsible for ensuring SLA adherence, driving operational excellence, reducing alert noise, and enhancing monitoring efficiency through automation and best practices.
Key Responsibilities
- Own end -to -end monitoring operations across multiple systems and platforms
- Ensure SLA adherence and proper escalation handling
- Proactively follow up on unresolved alerts until address by SME teams
- Identify recurring alert patterns and perform root cause analysis to reduce alert
- Recommend and implement automation or workflow improvements to reduce manual intervention
- Review and improve SOPs to prevent repeat incidents
- Mentor and guide monitoring analysts on triage, escalation, and critical thinking
- Research and implement emerging technologies and best practices to improve monitoring support efficiency.
- Ensure 24x7 coverage readiness including planning and backup strategy