Valenta is a global business solutions provider specializing in consulting, digital transformation, and managed services. We help organizations optimize operations, reduce costs, and drive sustainable growth through strategic outsourcing and intelligent automation. With a strong global delivery model and deep cross-industry expertise, Valenta delivers scalable, future-ready solutions that enable businesses to transform and grow efficiently.
Role Overview
Key Responsibilities
- Analyze production failures and resolve issues within defined SLA timelines.
- Debug complex automation issues using:
- UiPath logs
- Orchestrator logs
- Queue transaction status
- Exception traces
- Robot execution logs
- Identify root causes directly from failed queue items and transaction-level failures.
- Perform hotfixes and production bug fixes with quick turnaround time.
- Work closely with support teams, QA teams, developers, and business stakeholders.
- Handle incident management, priority tickets, and urgent production escalations.
- Ensure automation stability and minimal downtime in production environments.
- Work on continuous improvement and optimization of existing automations.
- Maintain proper documentation for issue tracking, RCA, and fixes implemented.
- Participate in deployment validations and post-production monitoring.
- Support automations involving Document Understanding and modern UiPath frameworks.
Required Technical Skills
UiPath Expertise
- Strong hands-on experience in:
- UiPath Studio 2024 and 2025 versions
- Modern UiPath activities
- REFramework
- Queue-based automation
- Background and attended automations
Orchestrator Knowledge
- Strong understanding of:
- UiPath Orchestrator
- Queue management
- Queue retries
- Queue transaction analysis
- Asset and credential management
- Robot monitoring
- Job monitoring
- Log analysis
- Process deployment and version management
Debugging & Support
- Strong debugging and troubleshooting skills.
- Ability to identify issues from logs without dependency on development teams.
- Experience in:
- Exception handling
- Retry mechanism analysis
- Queue failure investigation
- Production issue RCA
- SLA-based issue handling
Document Understanding
- Hands-on experience with:
- UiPath Document Understanding
- OCR technologies
- Data extraction
- Validation station
- Classification and extraction frameworks
Required Experience
- Prior experience in Managed Services / Production Support / Hypercare Support.
- Experience handling production incidents and business-critical automations.
- Experience working under tight timelines and SLA commitments.
- Strong experience in fixing production bugs within defined turnaround times.
- Ability to resolve critical production issues within a day whenever required.
- Experience working with enterprise clients and multiple environments (DEV/UAT/PROD).
- Strong exposure to automation monitoring and support operations.
Preferred Qualifications
- Bachelorâs degree in Computer Science, IT, Engineering, or related field.
- UiPath Certification preferred:
- UiPath Advanced RPA Developer
- UiPath Specialized AI / Document Understanding certifications (preferred)
- Exposure to:
- API integrations
- Excel automation
- Email automation
- Web automation
- PDF automation
- SQL queries
- AI Center / DU projects
Required Qualities
We are looking for someone who is:
- Strong in problem-solving and analytical thinking
- Self-driven and proactive
- Comfortable working under pressure
- Able to handle multiple production issues simultaneously
- Quick learner with ownership mindset
- Excellent in debugging and root cause analysis
- Robust communicator and team player
- Focused on SLA adherence and production stability
- Detail-oriented with robust troubleshooting capability
Additional Expectations
- Candidate should be comfortable with rotational support if required.
- Candidate should be available for production-critical issue handling.
- Candidate should demonstrate accountability and ownership during incidents.
- Candidate should have strong understanding of enterprise-grade automation support practices.