- Lead, mentor, and develop the Sales Operations team by setting clear goals, providing regular feedback, fostering collaboration, and driving high performance.

- Own end -to -end Sales Operations, including data quality, CRM hygiene, and tool management (Zoho CRM, Bigin, Zoho Desk, Zoho Connect).

- Ensure accurate and timely CRM updates (deal stages), mandatory fields compliance, source tagging, deal transfers, and shared ownership tracking.

- Monitor and eliminate duplicate accounts/deals; enforce data governance standards and weekly audits.

- Drive weekly pipeline reviews and forecasting cadence with sales leadership.

- Prepare and circulate WSR (Weekly Sales Report), Weekly Review Deck, and support QBR (Quarterly Business Review) and ABR (Annual Business Review) reporting with accurate data freeze timelines.

- Manage incentive planning, target projections, and quarterly payout data validation in coordination with Finance and Sales Managers.

- Oversee sales tech stack access, implementation, and optimization (Sales Navigator, Walaxy, Lusha, Contabo, Fireflies, etc.).

- Build dashboards and analytical reports using Zoho Reports and Google Sheets to identify trends, pipeline health, and revenue opportunities.

- Collaborate cross -functionally with Sales, Marketing, Partnerships, TLs, and Finance to ensure process alignment and automation workflows.





- Support CRM and tools onboarding training for new hires and ensure continuous process improvement.

- Maintain audit logs, enforce role -based access controls, and ensure compliance with data retention and documentation standards.