This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Retail Trade & Store Operations qualified based in India.

This role offers an opportunity to apply deep expertise in retail operations and customer-facing environments within a cutting-edge AI benchmarking initiative focused on real-world Indian retail ecosystems. You will help design and evaluate realistic scenarios reflecting the day-to-day complexity of store operations, customer service, inventory control, and multi-branch retail management. The work spans supermarkets, pharmacies, department stores, and large-scale retail networks. You will ensure AI systems accurately understand how retail businesses operate, from frontline service to operational decision-making. Operating in a fast-paced, commercially driven environment, you will collaborate with global experts to improve AI understanding of retail workflows. Your contributions will directly shape how AI responds to real-world retail and customer service challenges.

Accountabilities:

- Design realistic retail trade and store operations scenarios in Nepali or English based on Indian retail environments, including customer service issues, inventory management, store supervision, pharmacy workflows, and multi-branch coordination.

- Adapt structured evaluation rubrics to assess operational decision-making, customer interaction quality, compliance adherence, and retail problem-solving tasks.

- Review AI-generated and human-generated outputs for factual accuracy, policy compliance, customer service effectiveness, and operational realism.





- Contribute to the development of “gold standard” solutions reflecting best practices across Indian retail, pharmacy, and store operations.

- Ensure scenarios reflect real-world retail workflows, customer experience standards, and operational procedures across diverse store formats.

Requirements:

- Native-level proficiency in Nepali with strong professional proficiency in English.

- Minimum 5+ years of experience in retail, store operations, pharmacy operations, commercial management, or retail loss prevention.

- Background in roles such as store management, retail supervision, pharmacy operations, customer experience management, fraud prevention, or multi-branch retail coordination.

- Strong understanding of retail workflows, inventory systems, customer service processes, and compliance standards in Indian retail environments.

- Ability to translate real-world retail experience into structured, analytical, scenario-based content.

- Strong problem-solving, communication, and attention to operational detail.

Benefits:

- Flexible independent contractor arrangement with full control over working schedule.

- Remote collaboration with no fixed hours or mandatory check-ins.

- Competitive compensation with reliable and timely payments.





- Opportunity to contribute to advanced AI systems applied to real-world retail and commercial environments.

- Exposure to diverse projects across retail, pharmacy, and multi-store operations.

- Collaboration with a global network of retail experts and AI specialists.

- Meaningful work improving how AI understands real-world store operations and customer interactions.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

📌 Retail Trade & Store Operations (India)
🏢 Nameless
📍 India