06 Aug
|
Important Company of the Sector
|
Nagondapalli
06 Aug
Important Company of the Sector
Nagondapalli
Position: Pet Retreat Manager
Location: Cessna Pet Retreat - Hosur, Tamil Nadu
Experience: 3–6 years (Pet care, hospitality, operations, kennel
management, customer service, or related field)
About the Role
We are looking for a Pet Retreat Manager to oversee the
daily operations of our pet boarding and daycare facility. The ideal candidate
is passionate about animal welfare, customer experience, team management, and
maintaining the highest standards of pet care, safety, and hygiene.
Key Responsibilities
- Working
as per the core values of the organization
- Manage
day -to -day operations of the pet retreat, boarding, and daycare facility.
- Ensure
the safety, comfort, health, and well -being of all pets under care.
- Supervise
and guide pet care associates, handlers, groomers, and support staff.
- Monitor
feeding schedules, medication administration, exercise routines, and
enrichment activities.
- Handle
customer inquiries, bookings, check -ins, check -outs, and service
escalations to ensure high client satisfaction and retention.
- Maintain
facility cleanliness, hygiene standards, and biosecurity protocols.
- Coordinate
with veterinary teams for medical needs, emergencies, and special care
requirements.
- Monitor
occupancy, capacity planning, and resource allocation.
- Track
operational KPIs, customer satisfaction, and service quality metrics.
- Ensure
compliance with company policies, animal welfare standards, and safety
procedures.
- Develop
initiatives to enhance pet and client experiences.
- Ensure
maximum pet safety, welfare, and enrichment standards are maintained at
all times.
- Monitor
boarding and daycare occupancy levels and drive optimal facility utilization.
- Conduct
daily facility inspections and pet welfare audits to ensure SOP
compliance.
- Maintain
complete vaccination records, pet documentation, medication logs, and
incident reports.
- Coordinate
with the veterinary team for medical cases, emergencies, and special care
requirements.
- Plan
and execute staff training programs on pet handling, safety, hygiene, and
customer service.
- Complete
facility management, monitor operational costs, inventory consumption, and
vendor performance to ensure cost -effective operations.
- Support
marketing initiatives, pet events, customer engagement activities, and
social media content creation.
- Prepare
and submit daily, weekly, and monthly operational reports, occupancy
reports, and performance analysis to management
Role.