Overview:

We are seeking an
experienced ITOps Consultant – Monitoring & Observability to design,
implement, and operate enterprise -grade monitoring solutions. This role focuses
on ensuring high availability, performance, and reliability of IT
infrastructure and applications through modern observability practices.

The ideal candidate
will have 10+ years of hands -on experience in monitoring and
observability platforms, with OpsRamp as a primary or preferred tool.
Candidates with solid experience in Datadog or Dynatrace and proven
capability to integrate monitoring tools with ITSM platforms are also
encouraged to apply.

This is a
rotational shift role,
supporting 24x7 operations.

Primary
Responsibilities:

· Deploy, configure, and operate OpsRamp as the core monitoring platform, including onboarding devices, applications,
and services.

· For non -OpsRamp profiles, quickly adapt and
transition experience from tools like LGTM stack /
Datadog / OpenText monitoring tools/NewRelic or any SAAS
monitoring/observability tool into the OpsRamp ecosystem.

· Integrate monitoring platforms with IT
Service Management (ITSM) tools (e.g., ServiceNow, BMC Remedy) for
incident, event, and alert management.

· Develop and maintain dashboards, alerts,
SLIs/SLOs, and reports to ensure proactive issue detection and faster
incident resolution.

· Tune alert thresholds and correlation rules to reduce




alert noise and improve signal quality.

· Support hybrid and multi -cloud environments,
including on -prem, cloud, and containerized platforms.

· Collaborate with Infrastructure, Application,
and DevOps teams to integrate monitoring into CI/CD pipelines and
operational workflows.

· Automate monitoring, alerting, remediation, and
reporting using scripts, APIs, and orchestration tools.

· Leverage AIOps capabilities for anomaly
detection, event correlation, and predictive insights.

· Participate in rotational shifts and
support operational monitoring, incident triage, and root cause analysis (RCA).

· Document monitoring architectures, runbooks,
configurations, and standard operating procedures (SOPs).

Required
Skills:

Mandatory / Core
Skills

- 10+ years of experience in IT Operations, Monitoring, or
Observability roles.

- Hands -on experience with OpsRamp for monitoring deployment, configuration,
and operations

- OR strong experience with LGTM stack / Datadog / OpenText monitoring tools/NewRelic or




any SAAS monitoring/observability tool, with readiness to work on OpsRamp.

- Proven experience integrating monitoring
tools with ITSM platforms.

- Strong understanding of metrics, logs,
traces, and observability best practices.

Technical Skills

- Experience with open -source monitoring
tools:

- Prometheus, Grafana

- ELK Stack (Elasticsearch, Logstash,
Kibana), Fluentd

- Tracing tools such as Jaeger or Zipkin

- Working knowledge of REST APIs and
API -based integrations.

- Scripting/automation experience using Python,
Ansible, or similar tools.

- Familiarity with AIOps concepts,
anomaly detection, and intelligent alerting.

- Understanding of ITIL processes and
service management frameworks.

- Exposure to security monitoring and
compliance requirements is a plus.

Soft Skills

- Strong analytical and troubleshooting
skills for complex production issues.

- Ability to work effectively in 24x7
rotational shifts.

- Good communication skills and ability to
work with cross -functional teams and business stakeholders.

- Ownership mindset with a focus on
reliability and operational excellence.

Nice to Have

- OpsRamp certification or hands -on
production deployment experience

- Experience monitoring Kubernetes /
OpenShift environments