Designation
Manager, Order Management

Function
Group Finance
Location
Bangalore
Reporting To
Deputy General Manager

Job Description

What are the Key Deliverables in this role?

Financial Outcomes

- Handling of team members of minimum 10

- Oversee daily, weekly, and monthly reconciliation of customer orders against inventory logs, shipping manifests, and payment gateway/bank settlements.

- Dispute Management: Investigate and resolve payment discrepancies, short payments, excess deductions, refunds, and chargebacks that resulted out of Order processing and billing with relevant e-commerce platforms or payment providers.

- Ledger Accuracy: Ensure reconciliation discrepancies are documented, analyzed for root causes, and successfully corrected in the ERP/accounting ledger

- Understanding of delivery issues, investigation of proof of delivery ( POD)

- Investigating of Mismatch in pricing PO V/s SAP, SO creation

- master errors

- Knowledge of order types, shipping conditions, incoterms (if international), and cut-off adherence

Customer Service

- Daily Coordination with CFAs on credit notes/ invalid POD’s or other delivery cases

- Strong understanding of Order-to-Cash (O2C) lifecycle

- Hands-on experience in Sales Order Management for GT/MT/eCommerce/B2B (as applicable) or in FMCG Industry





- Managing of overseeing order Creation, updating, and sales orders, quotes, and service orders in SAP HANA

- Ability to manage team order exceptions: pricing mismatches, stock allocation issues, delivery blocks, credit holds, customer

Internal Processes

- Proficiency in SAP HANA - ERP order processing

- SAP examples: delivery/PGI coordination, billing interface awareness

- knowledge of MS Excel (pivot, lookups, data validation; ability to manage trackers)

- Experience with ticketing/workflow tools for order exceptions and tracking

- Familiarity with reports/dashboards

Innovation and Learning

- Drive efficiency benefits in line with GCC Targets

What are the Critical success factors for the Role?

- Bachelor/master’s degree in commerce / MBA

- 10-12 years relevant experience

- Understanding of Order management process and Reconciliation/Dispute management

- Excellent communication, interpersonal, negotiation, and presentation skills.

- Ability to handle team and work Independently when required

- Working knowledge in SAP.

- Proficiency in MS Office Mandatory Language Requirements (spoken), if any:

What are the Desirable success factors for the Role?

- Knowledge of S4 Hana

- Robust Thinking and analytical ability

📌 Manager - Order Management (Bengaluru)
🏢 Important Business
📍 Bengaluru