Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Role Summary:

The Project Manager / Service Manager is responsible for end?to?end delivery and governance of IT Infrastructure services across multiple sites. The role ensures stable operations, SLA/KPI adherence, value realization, and IT transformation, while serving as a key interface with senior leadership (VP level).

Key Responsibilities: -

Service & Operations Delivery

- Lead delivery of End User Computing (EUC), HPE GreenLake, Storage, and Network services

- Manage remote IT infrastructure operations across all sites

- Ensure compliance with agreed SLAs, KPIs, and service quality standards

- Oversee incident, problem, change, and service request management

Project & IT Transformation





- Lead IT transformation initiatives as structured projects

- Drive infrastructure modernization, optimization, and standardization

- Track and report business value, cost optimization, and efficiency gains

Governance & Stakeholder Management

- Prepare and present MSR (Monthly Service Review) and LPI (Leading Performance Indicators) to VP-level leadership

- Provide clear visibility on service performance, risks, and improvement plans

- Act as primary contact for business stakeholders, vendors, and service partners

People & Vendor Management

- Lead, mentor, and develop a 15+ member multi-skilled team

- Manage vendor performance and delivery commitments

- Drive accountability, skill enhancement, and engagement

Skill Set

- Solid experience in IT Infrastructure & Service Management

- Expertise in EUC, Servers, Storage, Network, and HPE GreenLake

- Experience managing multi-site, manufacturing IT environments

- Excellent communication, presentation, and stakeholder management skills

Qualifications

Educational qualification:

- BE, BTech, BCA, BSc (IT) MCA, MBA (IT) and MSc(IT)

Experience :

- Overall, 10-12 Years in IT Service Management / Project Management

📌 IT Service Manager (Pune)
🏢 Nameless
📍 Pune