Functional Competencies / Skills critical for the
job

· Serve as the primary point of contact for customer
quality concerns.

· Monitor CRM portals, respond to quality alerts,
track Zero Km Concerns and warranty complaints.

· Through knowledge in Lithium Battery, BMS and Vehicle
firmware

· Functional understanding of traction motors, Controllers,
On -board chargers, DC -DC converters and Lights and Horns

· Liaise with internal teams (Design, manufacturing,
engineering, supply chain) to resolve customer quality issues.

· Responsible for Root -cause analysis and Taking
corrective actions for Customer complaints

· Coordinate containment and rework activities when
necessary for customer concerns.

· Maintain explicit documentation of all
customer -related quality issues and actions.

· Track and report on customer quality metrics, such
as Zero km concerns, warranty complaints and warranty cost etc.

· Analyze returned parts from customers and conduct
warranty case analysis and Field visits for failure analysis

· Monitor
field replacement parts availability