Position:
Coordinator – Multidisciplinary Rehabilitation (MDR) Unit

Required
Skills & Knowledge

1.
Stakeholder Communication & Coordination

- Serve as the single -point
administrative interface between Physiotherapy, Occupational Therapy,
Audiology & Speech -Language Pathology, Psychology, doctors, outreach
teams, and programme managers.


· Communicate effectively with doctors,
therapists, beneficiaries, caregivers, partner NGOs, and external agencies.

- Handle service enquiries, referral
coordination, and grievance escalation in line with MDR SOPs.

- Ensure timely dissemination of OPD
schedules, staff rosters, camp plans, and review meeting updates.


2.
MDR Administrative Systems & Workflow Management

- Experience in multidisciplinary
clinic, hospital, or rehabilitation centre administration preferred.


· Strong understanding of office management,
coordination, and operational workflows.

- Coordinate space, equipment usage,
and shared resource scheduling across MDR services.


3.
OPD & Beneficiary Flow Management

- Plan and manage unit -wise and
combined MDR OPD schedules for PT, OT, ASLP, Psychology, and medical
consultants.

- Coordinate initial multidisciplinary
assessments, internal referrals, and follow -up therapy appointments.

- Maintain real -time daily OPD
dashboards: registrations, unit -wise caseload, no -shows, carry -forwards,
and priority cases.

- Ensure smooth flow for walk -in OPD,
school -based services, and outreach referrals.

- Knowledge of hospital/rehabilitation
management systems and digital patient records preferred.


4.
Finance, Billing & Donor Compliance

- Coordinate unit -wise OPD billing,
package -based therapy charges, and hearing/assistive device transactions.

- Track donor -funded vs self -pay
beneficiaries and ensure correct financial tagging.

- Monitor pending bills, vendor
invoices, and service -level documentation for audits.

- Maintain basic financial MIS for MDR
operations: daily collections, monthly revenue, unit -wise expense mapping.


5.
MDR Reporting & Data Management

- Prepare daily MDR OPD reports:
unit -wise attendance, recent registrations, follow -ups, therapy sessions
delivered.

- Prepare weekly caseload and
performance reports: backlog, pending assessments, therapy adherence,
outreach coverage.

- Prepare monthly MDR dashboards:
beneficiary reach, services, unit productivity, revenue vs donor coverage,
quality indicators.

- Intermediate to advanced Excel skills
(pivot tables, dashboards, tracking tools).


6.
Review & Performance Presentation Support

- Compile unit -wise and MDR -level KPIs
for monthly and quarterly leadership reviews.

- Support performance analysis on
quality, efficiency, outreach impact, and OPD growth.

- Prepare professional presentations
(PowerPoint).


7.
Documentation & Records Maintenance

· Maintain complete, accurate, and
up -to -date beneficiary files and records.

· Ensure proper storage of registration
forms, assessments, therapy notes, and follow -up details.

· Update digital systems and registers
regularly and ensure data accuracy and confidentiality.

8.
Networking, Outreach & Referral Systems

- Build and manage partnerships with
NGOs, government hospitals, schools, Anganwadi networks, community
workers, and referral agencies.

- Coordinate multidisciplinary camps,
awareness programmes, and satellite OPD clinics.

- Track referral sources and conversion
to OPD/therapy services.

- Support expansion of MDR outreach and
self -generation services.

Key
Roles & Responsibilities

- Oversee end -to -end administrative
operations of the Multidisciplinary Rehabilitation Unit (PT, OT, ASLP,
Psychology).

- Manage centralised MDR OPD
registration, internal referrals, and beneficiary flow.

- Ensure timely billing, financial
documentation, and donor compliance tracking.

- Maintain accurate, confidential, and
audit -ready MDR records.

- Coordinate daily with therapists,
doctors, outreach teams, finance, and programme managers.

- Act as the primary coordination lead
for partner organisations and referral networks.

- Support planning and execution of
multidisciplinary camps, school programmes, and satellite clinics.

- Identify operational bottlenecks,
quality gaps, and process inefficiencies and recommend system -level
improvements.