06 Aug
|
Nameless
|
Hyderabad
06 Aug
Nameless
Hyderabad
Job Title:
ServiceNow CMDB
Operations Specialist (Configuration Management)
Experience: 5 -10 Years
Job Summary:
We are looking for a ServiceNow CMDB Operations
Specialist with strong RUN/operations experience to support and
sustain the health, quality, and reliability of the Configuration Management
Database (CMDB).
This role is focused on day -to -day CMDB Operations, including monitoring,
incident and problem resolution, Discovery and Service Mapping Support and
continuous improvement of Configuration Management processes within the
ServiceNow platform.
Key Responsibilities:
· Own and manage day -to -day CMDB
operations, ensuring high levels of data quality, accuracy, and
availability
· Monitor and maintain CMDB Health (completeness,
correctness, compliance) and perform remediation activities as required
· Perform regular CMDB audits, data
cleanup, reconciliation, and deduplication
· Act as L2/L3 support for CMDB -related
incidents, service requests, and problems
· Troubleshoot and resolve issues related to CMDB,
Discovery, Service mapping, and integrations
· Ensure the stable operation of ServiceNow
Discovery, including schedules and MID Servers
· Monitor, troubleshoot and remediate Discovery
failure and Mid Server
· Maintain and support existing CI
relationships and service mappings as part of business -as -usual activities
· Generate and review operational reports,
dashboards, and KPIs related to CMDB health and usage
· Collaborate with infrastructure and
application teams to ensure timely CI
lifecycle activities (add, update, retire)
· Support the change management process by
validating CI impacts and dependency information
· Ensure day -to -day adherence to established CMDB governance standards and ITIL Configuration Management practices
Required Skills & Qualifications:
· Overall, 5 -10 Years of experience and 3–5 years of hands -on experience in ServiceNow
CMDB operations/support in a RUN environment
· Strong understanding of CMDB data model,
CSDM, and CI lifecycle management
· Experience working with ITSM processes,
including Incident, Problem and Change management
· Experience working with CMDB Health Dashboard and remediation activities
· Practical experience with ServiceNow
Discovery, including MID Servers, schedules and credentials
· Working knowledge of data imports, transform
maps, and integrations (REST/SOAP)
· Basic scripting skills (JavaScript and Glide
APIs) for operational fixes and small enhancements
· Good analytical skills with focus and a structured approach to troubleshooting and
root cause analysis
· Strong communication skills and the ability to collaborate effectively
across technical teams