06 Aug
|
Important Company of the Sector
|
Raipur
06 Aug
Important Company of the Sector
Raipur
We are hiring a Center Head to take complete ownership of our coworking center — operating it as a self -contained business unit. This is a hands -on, on -ground role responsible for revenue, operations, customer experience, finance, and growth. The ideal candidate will have a strong operations background with basic finance exposure, an entrepreneurial mindset, and the ability to run the center independently as a P&L; owner.
1. Revenue & Sales (Primary KPI)
- Own occupancy targets and monthly revenue for the center
- Handle walk -ins, conduct client tours, and deliver workspace demos
- Convert inbound and outbound leads into paying members — individuals, startups, and team accounts
- Manage pricing discussions, negotiations, and deal closures within defined thresholds
- Build and maintain a healthy local sales pipeline through CRM discipline
2. Growth & Lead Generation
- Generate new leads via local outreach, cold visits, and B2B networking
- Build partnerships with local startups, SMEs, consultants, and professional communities
- Plan and execute events, workshops, demo days, and networking sessions
- Drive local marketing initiatives and provide direction for social media presence
3. Operations & Facility Management
- Ensure smooth day -to -day functioning of the center across all touchpoints
- Supervise housekeeping, security, and maintenance staff
- Manage vendors — internet, electricity, HVAC, furniture, pantry, AMC contracts
- Ensure zero downtime on critical services (WiFi, power backup, access control)
- Maintain consistent standards of cleanliness, ambience, and infrastructure quality
4. Finance & Collections
- Manage billing, invoicing,
and collections from all member accounts
- Track operational expenses and identify cost optimization opportunities
- Monitor center -level P&L;, contribution margin, and unit economics
- Reconcile petty cash, vendor payments, and member dues
- Coordinate with the central accounts team for reporting, GST inputs, and compliance
5. Customer Experience & Retention
- Own end -to -end onboarding for new members
- Serve as the single point of contact for member issues, requests, and escalations
- Build strong member relationships and drive community engagement
- Track satisfaction, NPS, and proactively work on retention and renewals
6. Reporting & Performance Tracking
- Track and report core metrics:
- Occupancy %
- Revenue per seat
- Lead -to -conversion ratio
- Cost per seat
- Member churn and renewal rate
- Share daily and weekly performance reports with leadership
- Continuously identify and execute initiatives to improve center performance
7. Team Management
- Supervise the Operations Executive and on -ground support staff
- Allocate daily responsibilities, monitor task completion, and review performance
- Ensure discipline, attendance, grooming standards, and productivity of the team
8. Issue & Escalation Management
- Handle critical incidents — internet downtime, power failures,
member complaints, security issues
- Ensure rapid resolution with minimal disruption to members
- Maintain documented backup plans and SOPs for essential services
9. Compliance & Documentation
- Maintain member agreements, KYC, and renewal documentation
- Ensure timely and accurate invoicing and record -keeping
- Coordinate with finance and legal teams on statutory and compliance matters
- 1–2 years of experience in coworking, hospitality, retail operations, real estate, facility management, or a similar customer -facing operations role
- Prior experience as a Center Manager, Assistant Center Head, Operations Lead, or Front Office Manager is strongly preferred
- Working knowledge of finance basics — invoicing, collections, P&L; tracking, expense management
- Comfortable with CRM tools (Zoho CRM preferred), MS Excel / Google Sheets, and basic accounting workflows