Industry/Sector

Insurance

Specialism

Microsoft

Management Level

Senior Associate

Job Description & Summary

A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.

As part of the Microsoft CRM team you will help our clients transform their Sales, Service and Marketing functions leveraging Microsoft Dynamics. You will also help deploy and optimize the use of Microsoft Business Applications Suite across several industries, to provide enterprises with deep domain knowledge and purpose built front office applications designed to meet the unique needs of the business.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

- Use feedback and reflection to develop self awareness, personal strengths and address development areas.
- Delegate to others to provide stretch opportunities, coaching them to deliver results.
- Demonstrate critical thinking and the ability to bring order to unstructured problems.
- Use a broad range of tools and techniques to extract insights from current industry or sector trends.
- Review your work and that of others for quality, accuracy and relevance.





Know how and when to use tools available for a given situation and can explain the reasons for this choice.

- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
- Use straightforward communication, in a structured way, when influencing and connecting with others.

Able to read situations and modify behavior to build quality relationships.

- Uphold the firm's code of ethics and business conduct.

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.As a CE Extension professional, you will play a pivotal role in transforming our clients' technology landscapes across various functions by leveraging Microsoft Dynamics. Within our Technology Consulting practice, you will contribute to PwC's strategy-led and technology-enabled value proposition, aligning industry focus with Microsoft technologies such as Dynamics 365, Azure, Power Platform, and Power BI. You will help clients optimize their Sales, Service, and Marketing functions, deploying Microsoft Business Applications Suite to provide enterprises with tailored front office applications.As a Senior Associate, you will utilize your skills to analyze complex business issues and deliver solutions from strategy to execution.



You will focus on building meaningful client relationships and developing a deeper understanding of the business context. You are expected to anticipate the needs of your teams and clients, embracing increased ambiguity and using these moments as opportunities to grow. In this role at PwC Acceleration Center India, you will guide and mentor others, uphold professional standards, and use a broad range of tools and techniques to extract insights from industry trends, enhancing your personal brand and technical skills.

Responsibilities

- Analyzing complex business issues and developing solutions using Microsoft Dynamics CRM
- Leading CRM implementations and integrations to optimize client operations
- Managing CRM project timelines and deliverables to align with client expectations
- Utilizing Microsoft Dynamics 365 and Power Platform to enhance client business processes
- Conducting CRM analytics to provide insights into customer journey and operational efficiency
- Collaborating with cross-functional teams to deliver tailored CRM solutions for financial services clients
- Providing user training and support to maximize the adoption of CRM systems
- Engaging in business process analysis to identify opportunities for improvement
- Upholding ethical standards and business conduct in all client interactions
- Adapting to changing environments and embracing recent challenges to drive client success

What You Must Have

- At least a Bachelor's degree
- At least 4 years of experience
- Oral and written proficiency in English required

What Sets You Apart

- Demonstrating proficiency in Microsoft Dynamics CRM architecture and integration
- Utilizing CRM analytics to enhance customer journey analysis
- Excelling in business process analysis and operational efficiency
- Managing CRM project implementations with a focus on client support
- Embracing change and demonstrating learning agility in dynamic environments
- Developing straightforward communication skills to build quality relationships
- Analyzing complex business issues with critical thinking and creativity

Travel Requirements

Not Specified

Job Posting End Date

📌 CE Extension (India)
🏢 Recognized
📍 India