Business Insights Specialist (Noida)

Business Insights Specialist (Noida)

06 Aug
|
Leading
|
Noida

06 Aug

Leading

Noida

Job Responsibilities:




1. Own client success KPIs (e.g., recovery %, engagement %, contactability,
conversion rates) for assigned voicebot campaigns.


2. Track and monitor bot performance using dashboards, reports, and campaign
data.


3. Proactively identify gaps in performance and collaborate internally to improve
bot logic, campaign structure, or retry strategies.


4. Build a deep understanding of voicebot workflows across collections, service,
and promotional use cases.


5. Translate data into compelling narratives and recommendations for client
stakeholders.


6. Proactively identify opportunities for improving bot performance (e.g., IVR flow
enhancements, retry logics, segmentation).


7. Lead regular review calls with clients to present performance updates and




optimization recommendations


Requirements

Requirements:




1. Bachelor’s degree in a related field (e.g., Business, Statistics, Computer Science)
or equivalent work experience. MBA is a plus.


2. 2 -5 years data driven business roles (preferably in SaaS, Fintech, or Contact
Center environments).


3. Robust data interpretation and storytelling skills (Excel, Google Sheets, BI tools
preferred).


4. Comfort in leading client calls focused on metrics and performance
improvement.


5. Strong communication and stakeholder management skills.


📌 Business Insights Specialist (Noida)
🏢 Leading
📍 Noida

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