In these roles you will be responsible for:nn * Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.n * Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are metn * Analyzing medical insurance claims for quality assurancen * Resolving moderately routine questions following pre-established guidelinesn * Performing routine research on customer inquiries.n * Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the teamnnnnRequirements for this role include:nn * Ability to work regularly scheduled shifts from Monday-Friday according to US time.n * High school diploman * 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard,



navigate screens, and learn current software tools.n * 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.n * 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisionsnnnn*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekendu2019s basis business requirement.nn*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.n

📌 BPO Customer Care Collections Sr. Rep. (Chennai)
🏢 Recognized
📍 Chennai