Skills: ServiceNow, ITIL, ITSM, Solution Analysis

Business Analyst with expertise in Requirement gathering, solution analysis and realize the changes in effective & efficient way. Having in -depth understanding of the ITIL processes, hands -on expertise and delivering projects in the domain of IT.

Responsibilities:

- Analyze complex business problems and determine an IT solution

- Gather data and analyze business and user needs, In terms of Functional and Non -Functionals

- Complete the requirement analysis to ensure that the solutions being designed are Available, Stable, Performant, Usable and Maintainable.

- Work closely with Business, Architecture, Development and Testing teams in doing detailing the process and the solution.

- Enhancing the quality of IT products and services, analyzing data to inform business decisions, and finding technological solutions to business needs

- Apply ITIL best practices to improve and streamline IT service management processes

- Experience in analyzing data to draw business -relevant conclusions and in data visualization techniques and tools

- With good understanding on the Technology evolution, SAAS solutions, advise the business in adapting to the right mix of fit for purpose solutions.





- Identifies opportunities for asset reuse that reduces overall solution cost and development time

- Perform the validation of solutions is being built/realized, together with the business process Responsible

- Together with the project team you put the solution into production and roll it out in the organization.

Requirements:

- Bachelor's degree in Science/Engineering/Business Administration, or equivalent experience in related field

- Minimum 3 years of IT experience and 1 -2 years of experience as Business Analyst / Solution Analyst role

- Strong knowledge on any one of the platforms/packages (Ex: ServiceNow)

- Strong understanding of ITIL processes and ITOM model

- Experience with ServiceNow ITSM, ITOM, and other relevant modules.

- Good inter personal skills (Communication, Collaboration, Openness, Transparent..)

- Strong written and verbal communication skills, including technical writing skills

We are seeking a highly skilled and experienced Business Analyst with expertise in ServiceNow, ITIL processes, and ITOM (IT Operations Management) model experience. The ideal candidate will have a solid background in the implementation, migration, and maintenance of IT services and solutions.