Principal - Application Support

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven setting, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Assistant Vice President Delivery Leader
The Technical Delivery Manager will oversee the end-to-end delivery of development projects within the P&C; insurance domain. This role requires a deep understanding of both front-end and back-end technologies strong leadership skills and a proven track record of managing large teams and complex technical projects in the insurance sector.
Responsibilities:
- Collaborate with clients to understand their software product engineering needs challenges and goals.
- Develop and maintain strong relationships acting as a trusted advisor and strategic partner.
- Understand review conceptual architecture and detailed designs for software solutions.
- Oversee the planning execution and delivery of data intensive software product engineering projects ensuring adherence to quality standards timelines and budgetary constraints.




- Monitor and evaluate product performance identifying areas for improvement and implementing corrective actions.
- Collect and analyze feedback from customers stakeholders and team members to shape account specific delivery solutions and team organization.
- Provide strategic leadership with hands on approach technical direction in the development and execution of quality engineering strategies methodologies and best practices.
- Lead the design and implementation of advanced engineering strategies including API Database layer UI/UX tailored to unique needs of different products using different technology stack.
- Conduct software product reviews from product engineering lens provide guidance coaching of test design test automation and performance optimization techniques.
- Own drive and establish a culture of high-quality software products while aggressively reducing defects in different products and implement shift left approach as well as Agile Methodologies/
- Build lead a team of talented quality engineers fostering a culture of collaboration innovation and high performance.
- Partner and provide quality engineering leadership to various product engineering team to help them build deliver high quality products in a faster possible and using automated quality engineering approach.
- Manage budgets and resources to deliver business outcomes.
- Lead cross-disciplinary teams making hard prioritization choices and ensuring complete visibility of roadmap increase adoption of best practices status and risk to stakeholders.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

ITIL Expert Level Certification - PeopleCertPeopleCert, ITIL Foundation - AxelosAxelos, PMP - UdemyUdemy

Required Skills

Agile Methodology, Change Management, Client Relations,



Collaboration Tools, Design Thinking, Executive Presence, Inclusion, ITIL Framework, ITIL Practices, Microsoft Access VBA, Modernizing Operations, People Leadership, Personal Effectiveness, Process Automations, Release Management, Risk Management, Robotic Process Automation, Storytelling, Technical Support, Unix Shell Scripting

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Support, Technology Delivery Management

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Assistant Vice President, Delivery Leader (Gurugram)
🏢 Important Group
📍 Gurugram