Assistant
Manager – HR (BPO & IT)

Job Summary

We are looking for a proactive and experienced Assistant
Manager – HR with strong exposure to BPO and IT environments. The ideal
candidate will be responsible for managing HR operations, employee engagement,
performance management, compliance, and employee relations while supporting
business objectives and workforce productivity.

Key Responsibilities

- Manage
end -to -end HR operations including onboarding, employee lifecycle
management, employee relations, and compliance.

- Partner
with operations managers and business leaders to support workforce
planning and HR initiatives.

- Drive
employee engagement programs, retention initiatives, and attrition control
strategies.

- Develop
attrition control strategies specific to BPO environment. Conduct pulse
surveys, skip -level meetings, and feedback sessions. Drive recognition
programs and performance culture.

- Support
performance management processes, including appraisals, goal setting, and
performance improvement plans (PIP).

- Handle
employee grievances, disciplinary actions, conflict resolution, and
escalation management.

- Ensure
compliance with labor laws and statutory requirements such as PF, ESI,




Gratuity, Bonus, and Shops & Establishment Act.

- Prepare
and analyze HR reports and dashboards covering attrition, headcount,
absenteeism, and other key HR metrics.

- Assist
in policy implementation and continuous improvement of HR processes.

- Allocate
tasks, monitor team performance, and provide guidance on HR best
practices.

- Collaborate
with management on workforce planning and HR process improvements.

Required Skills & Qualifications

- Master's
degree in Human Resources, Business Administration, or related field.

- 8–10
years of HR Generalist experience, preferably in BPO and IT organizations.

- Minimum
2–3 years of experience in leading or managing an HR team.

- Robust
knowledge of employee relations, performance management, and statutory
compliance.

- Experience
in employee engagement and retention initiatives.

- Proficiency
in HRIS systems and Microsoft Office applications.

- Excellent
communication, stakeholder management, and problem -solving skills.

- Prior
experience in IT Services/BPO industry is preferred.