Role Overview We are seeking a proactive and customer-focused Support Executive - Customer Experience Onboarding to manage customer support interactions ensure smooth onboarding of new customers and assist with D2C collections This role plays a key part in building trust resolving queries efficiently and delivering a seamless customer experience Key Responsibilities Handle customer support queries via phone WhatsApp email and other channels in a professional and timely manner Support new customer onboarding by guiding them through processes services and product information Assist with D2C collections by following up on payments and resolving billing-related concerns politely and effectively Ensure accurate and timely resolution of customer issues related to delivery quality payments and service requests Maintain up-to-date knowledge of products services and internal processes to provide accurate information Coordinate with internal teams such as Sales Supply Chain Quality Production and Finance to resolve customer issues Capture customer feedback and share insights with relevant teams for service and process improvements Maintain proper documentation of customer interactions and update CRM or internal systems regularly Meet individual performance targets related to response time resolution time customer satisfaction and collections Deliver clear friendly and empathetic communication to ensure a positive customer experience Requirements 1-3 years of experience in customer support customer service or onboarding roles Solid communication skills in verbal and written formats Customer-centric attitude with a problem-solving mindset Ability to handle multiple tasks and manage follow-ups efficiently Basic understanding of CRM tools and MS Excel preferred Willingness to learn product details and internal processes Team player with a positive attitude and attention to detail Job Type Full-time Pay 15 055 36 - 25 556 83 per month Work Location In person