An extraordinarily talented group of individuals work together every day to drive TNS success from both professional and personal perspectives Come join the excellence Overview Responsible for providing technical support to global clients remotely Responsibilities Requirements BE B Tech in Computer Science Electronics and Communications or Electrical Engineering 5 years of relevant customer support experience in the Telecom applications such as Prepaid Postpaid NGIN Voicemail and Unified Messaging Valuable experience in rendering the highest degree of technical support Tier 2 and Tier 3 Having high technical troubleshooting skills to handle complex issues in real-time Telecom signaling protocols SS7 SIGTRAN TCAP INAP AIN and SIP Operating Systems Solaris Linux and Windows Databases Oracle 11g 12c 19c GoldenGate Basic knowledge of SQL queries UNIX shell scripting networking concepts routers and switches Extensive knowledge of call processing flows Advanced troubleshooting skills for handling postproduction issues like real-time recovery root cause analysis issue investigation and realization with robust customer focus System administration installation regular maintenance and patch implementation Provide on-site support international travel if required Provide round the clock customer support High incident management analytical and problem-solving abilities Good verbal and written communication skills Quick in learning new problem areas and technologies Roles and Responsibilities Work on complex problems and carry out exhaustive investigation analysis along with necessary follow-up activities to identify the root cause and key out effective workarounds to resolve the field issues Simulate technical problems in the lab to identify potential patterns of unexpected behavior needed to understand the root cause of the problem Prioritize and stimulate requisite escalations and maintain high standards of cross-functional communication to ensure visibility traction and ultimate closure Carry out system database administration proactive maintenance software and hardware upgrades on timely basis Formulate technical action plans for analyzing and resolving end-to-end solutions devise effective and speedy recovery of processes to meet the service SLAs Track and analyze outage patterns escalate service requests escalation trends to maintain high level of customer satisfaction and devise incremental continuous improvement within service delivery terms Qualifications If you are passionate about technology love personal growth and opportunity come see what TNS is all about TNS is an equal opportunity employer TNS evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability handicap status or any other legally protected characteristic

📌 Technical Lead - Customer Support (Uttar Pradesh)
🏢 Transaction Network Services
📍 Uttar Pradesh