General information Country India State Karnataka City Bengaluru Job ID 46911 Department SaaS Description Requirements The Client Service Specialist team seeks a motivated individual who is good with customer relationship management and possesses excellent skills in verbal and written communication The Client Service Specialist will be a contributing member of this team dealing with various technical troubleshooting experiences for different Infor Nexus products A Day in The Life Typically Includes Interacting and managing customer relationships through email or phone Analyzing and troubleshooting customer queries and see it through closure Helping user s complete transactions on the Infor Nexus platform while understanding their specific buyer - seller relationship requirements Communicating with various departments within Infor Nexus and our partners Work on customer cases using industry standard problem management tools Get trained and handle issues related to Infor Nexus Products What You Will Need Bachelor s Degree Technical knowledge in terms of computer applications and software 5-8 years of Customer Service experience and or Operations experience supporting a software application is preferred Experience in similar and relevant companies are preferred What Will Put You Ahead Preferred Qualifications Should have good proficiency in verbal and written English language Interpersonal and customer relations skills are essential Should have troubleshooting skills on supporting a software application for clients Should have eagerness to learn new technology and new ways of problem solving Should have good working knowledge with computers and should also possess knowledge on certain generic software applications used in corporate companies Understanding of EDI or related Data interchange technology is an added advantage Understanding of working in a supply chain company is an added advantage Ability to multitask and work in a deadline time sensitive environment Ability to work independently and in a team environment Should be ready to work in shifts in a 24 7 model About Infor Infor is where ambition meets impact Join a global community of bold thinkers and innovators where your expertise doesn t just solve problems it shapes industries unlocks opportunities and creates real-world impact for billions of people At Infor you re not just building a career you re helping to build what s next Infor is a global leader in business cloud software products for companies in industry specific markets Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first leverages data science and integrates easily into existing systems Over 60 000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation For more information visit www infor com Our Values At Infor we strive for an environment that is founded on a business philosophy called Principle Based Management TM PBM TM and eight Guiding Principles integrity stewardship compliance transformation principled entrepreneurship knowledge humility respect self-actualization We have a relentless commitment to a culture based on PBM TM Informed by the principles that allow a free and open society to flourish PBM TM prepares individuals to innovate improve and transform while fostering a healthy growing organization that creates long-term value for its clients and supporters and fulfillment for its employees Infor is an Equal Opportunity Employer We are committed to creating a diverse and inclusive work setting Infor does not discriminate against candidates or employees because of their sex race gender identity disability age sexual orientation religion national origin veteran status or any other protected status under the law If you require accommodation or assistance at any time during the application or selection processes please submit a request by following the directions located in the FAQ section Fraud Awareness We have been made aware of unauthorized individuals posing as Infor recruiters including some who have made fraudulent offers of employment Please read our guidelines and protect yourself from recruitment scams Fraud Privacy Policy We value your privacy at Infor

📌 Client Service Specialist (Karnataka)
🏢 Infor
📍 Karnataka