The Activity Manager is responsible for planning organizing and executing all guest activities at Mountain Shadows Resort This includes nature-based experiences wellness sessions adventure activities cultural programmes and curated excursions around Wayanad The role ensures that every guest enjoys a memorable safe and high-quality experiential stay aligned with the resort s luxury standards Key Responsibilities A Guest Experience Program Design Develop schedule and manage daily activity plans treks kayaking plantation walks cycling birdwatching cultural evenings indoor outdoor games etc Personalize itineraries for guests based on interests fitness level and stay duration Create unique luxury experiences exclusive to Mountain Shadows sunset cruises private picnics romantic setups wildlife storytelling etc B Operations Coordination Oversee activity staff naturalists guides and external partners Ensure equipment boats cycles safety gear and activity areas are well maintained Coordinate with housekeeping F B and front office for seamless guest experience welcome rituals picnic baskets transportation timings Maintain activity desk communication boards and digital scheduling C Safety Compliance Conduct safety briefings for all adventure and water activities Ensure compliance with resort SOPs local forest eco regulations insurance requirements and risk assessment protocols Handle incident reporting and emergency response preparedness D Guest Communication Hospitality Welcome guests at check-in and explain available activities Actively interact with guests throughout their stay to upsell experiences Handle special requests VIP guest experiences and last-minute changes smoothly Collect guest feedback and ensure consistent 5-star experience ratings E Administration Maintain daily activity log attendance occupancy forecasts and cost records Prepare monthly activity reports and improvement plans Manage budgets for activities equipment purchases and outsourced services Skills Qualifications Minimum 3-5 years of experience in activity management hospitality operations adventure tourism or eco-tourism Strong knowledge of nature-based experiences Wayanad geography flora fauna and local culture Excellent communication skills in English Malayalam Hindi beneficial Strong leadership and team management capability Ability to create premium guest experiences Preferred Certification in adventure tourism first aid wilderness safety kayaking boating certification or naturalist training Prior experience with luxury resorts or boutique nature retreats Passion for outdoors wildlife and sustainability Personal Attributes Warm guest-focused and proactive Physically fit and comfortable leading treks walks Creative mindset for designing unique experiences Solid problem-solving skills and calm under pressure Ability to work flexible hours including early mornings evenings and weekends Salary Benefits optional - customize based on your needs Competitive salary based on experience Accommodation and meals provided by resort Job Types Full-time Permanent Pay 30 000 00 - 35 000 00 per month Work Location In person