Job Overview As a Front Desk Executive at CrownVet you will be the first point of contact for clients and their pets Your role is to ensure a warm welcoming and professional experience for all visitors You will handle client inquiries manage appointments and coordinate with the veterinary team to ensure smooth clinic operations Strong communication skills empathy for animals and their owners and excellent organizational abilities are key to success in this role Key Responsibilities Client Interaction Greet clients and pets warmly upon arrival Handle client inquiries via phone email and in person Provide information about services appointment availability and policies Ensure a positive client experience by addressing concerns and resolving issues promptly Appointment Management Schedule confirm and manage appointments efficiently Maintain accurate records of client and patient details Follow up with clients for appointment reminders and post-visit feedback Coordination with Veterinary Team Communicate effectively with veterinarians and support staff regarding patient status and client requests Assist in updating medical records and client files Ensure timely flow of patients to examination rooms Customer Service and Compliance Educate clients on preventive care and clinic policies Handle client complaints with professionalism and escalate issues when necessary Ensure compliance with clinic protocols and guidelines Qualifications and Skills High school diploma or equivalent Bachelor s degree preferred Previous experience in a front desk customer service or veterinary setting is a plus Excellent communication and interpersonal skills Robust multitasking and organizational abilities Proficiency in computer systems and appointment scheduling software Empathy and comfort working with animals and their owners Job Types Full-time Permanent Pay 25 000 00 - 40 000 00 per month Benefits Provident Fund Application Question s Are you ready to join immediately Experience Receptionist 1 year Required Language Fluent English Required Work Location In person