Job description Profile- Senior Customer Support Executive hospitals and health care domain Location- Bellary Road Ganganagar Bengaluru karnataka Interview Mode- F2F only Cab Facility Provided canidate must have prior experience in hospital and health care domain KEY RESPONSIBILITIES Work effectively in a team environment with a pleasant professional and courteous demeanor Manage and process medical prescriptions accurately ensuring compliance with US healthcare regulations e g HIPAA Provide support via email chat and outbound inbound calls to both internal and external customers Assist patients and healthcare providers with prescription-related queries and issue resolution Address customer queries resolve complaints and ensure customer satisfaction Maintain accurate patient records and ensure data privacy standards are met Handle escalations and complex prescription cases professionally and efficiently Conduct problem-cause analysis to identify and resolve customer issues efficiently Key Requirements 4 experience in customer service within the Medical Healthcare Industry is preferred Excellent verbal and written communication skills Strong problem-solving and analytical abilities Ability to manage multiple customer interactions effectively Handle customer complaints and provide appropriate solutions and alternatives within the time limits A proactive attitude and a commitment to delivering exceptional customer service Preferred Qualifications Experience in telemedicine online pharmacies or US healthcare customer support Familiarity with insurance claims processing and prior authorization workflows Knowledge of e-prescribing platforms and US pharmacy network Ability to work in a fast-paced and regulated workplace Job Type Full-time Pay 30 831 56 - 40 039 39 per month Benefits Paid sick time Provident Fund Schedule Day shift Fixed shift Monday to Friday Rotational shift Application Question s do you have prior experience in healthcare domain Are you available for one face to face round of interview at company office location That is bellary road ganganagar bengaluru what s your total years of experience in customer support Current salary expected salary notice period Work Location In person Speak with the employer 91 (phone hidden)

📌 Cse (customer Support Executive) (Karnataka)
🏢 Ads247365 India
📍 Karnataka