Job Title Branch Manager Location Multi-Branch All 6 Slimiphy Centers Reporting to CEO Kishan Bhai Department Operations Employment Type Full time Role Objective To ensure smooth standardized and customer-centric daily operations across all Slimiphy branches while driving profitability This includes managing staff schedules maintaining facility standards optimizing resource usage ensuring a delightful customer experience that aligns with Slimiphy s wellness philosophy and achieving financial targets to support business growth Key Responsibilities Branch Operations Management Oversee daily functioning of all 6 branches Ensure timely opening closing cleanliness and therapist readiness Conduct branch-wise weekly performance reviews Supervise therapy schedules slot availability and appointment planning Coordinate equipment maintenance and ensure availability of therapy supplies Team Supervision Staff Discipline Lead guide and manage branch managers trainers and front desk staff Prepare weekly rosters ensuring fair distribution and backup Resolve inter-staff concerns and maintain a healthy team environment Enforce grooming dress code and punctuality SOPs Process SOP Compliance Ensure consistent implementation of Slimiphy s SOPs Conduct monthly operational audits for process adherence Maintain client files reports and feedback documentation per SOP Performance Tracking Reporting Maintain daily branch-wise dashboards clients served new joinings therapy completion Monitor KPI metrics therapy completion rate customer repeat visits staff productivity Share consolidated weekly monthly reports with the CEO Customer Experience Monitor client wait time ambience hygiene and satisfaction Handle escalated client issues and ensure timely resolution within 24 hours Lead efforts to personalize service and celebrate client milestones e g fitness goals Cross-Functional Coordination Liaise with Sales HR Finance and Marketing teams Coordinate with Marketing for offer execution or events at branches Work with HR for recruitment needs and training gaps Profitability Management Monitor branch revenue streams e g memberships package sales upsells to meet financial targets Collaborate with the Finance team to control operational expenses and stay within budget Implement cost-saving initiatives e g energy efficiency supply optimization without compromising service quality Analyze branch profitability monthly and propose strategies to improve margins e g increasing client retention promoting high-value packages Key Result Areas KRAs KRA Key Metric Goal Branch Performance Service Quality 95 branch readiness score across all centers audits monthly reviews Staff Productivity 85 utilization of scheduled hours by staff Client Satisfaction 90 average monthly satisfaction score based on feedback Operational Reporting Timeliness 100 weekly reporting accuracy and punctuality SOP Compliance

📌 Branch Head (Gujarat)
🏢 Slimiphy
📍 Gujarat