JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Job Title Helpdesk Executive- Facility Management Department Facilities Operations Reports To Helpdesk Manager Location Gurugram Employment Type Full-Time Job Summary We are looking for detailed - oriented and customer helpdesk executive to support our facility management operations This role is responsible for receiving logging tracking and closing service requests raised on tool related to maintenance repairs and facility related issues across all sites The helpdesk executive servers as the first point of contact for employees and stakeholders needing facility support Key Responsibilities Ticket Management Receive facility related service request via phone email or ticketing system Log request on behalf of the user if required Log requests accurately in the facility management system Task Coordination Assign and follow up on work orders with internal facility team to ensure timely resolution of issues Issue Tracking Monitor the status of all service tickets escalates unresolved or critical issues and update requesters on progress and completion Communication Provide clear and skilled communication with employees facility teams Maintain strong customer service standards Data Entry Recordkeeping All reports generated should be maintained properly for audit purposes Reporting Assist in generating the daily weekly or monthly helpdesk activity reports shift handover takeover reports maintaining FM Contact list onboarding tracker etc Preferred Attributes Customer service- Oriented mindset Ability to thrive in a fast - paced multi- site environment Strong organizational multitasking abilities Strong communication skills - English Hindi Basic understanding of building maintenance or facility operations If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together

📌 Helpdesk Executive (Haryana)
🏢 JLL
📍 Haryana