About Us The Marketplace Guru is an E-Commerce Marketplace Agency and Accelerator dedicated to driving global growth for brands We help brands scale internationally by integrating them into our cross-border fulfillment network and executing strategic marketing campaigns across multiple global marketplaces We help brands grow and win globally Our Services Include Channel onboarding Marketplace onboarding PPC Management SEO and Listing Optimization Content creation and creative optimization Storefront management Brand Strategy Inventory Forecasting Fulfillment and Shipping Brand Hygiene Data insights analysis Ensuring compliance for global markets About the Role The Catalog Troubleshooter is responsible for managing product listings A content Brand Storefronts and catalog optimization across e-commerce platforms The role includes maintaining account health troubleshooting listing issues and handling support case escalations It also requires close coordination with cross-functional teams and timely reporting to ensure smooth operations and growth for client accounts Key Responsibilities Onboarding Catalog Compliance Management - Strong expertise in Amazon Seller Central Vendor Central Flipkart Walmart and other leading e-commerce platforms Multi-Brand Catalog Management - Manage catalog operations simultaneously across multiple brands and categories Responsible for uploading product listings creating parent-child relationships and ensuring accurate catalog data across portals Manage Video A Content uploads Basic Premium and ensure content compliance with platform guidelines Conduct A B testing and regularly update and maintain Brand Storefronts ensuring navigation design and content are aligned with marketing campaigns Account Health Compliance Proactively monitor account health metrics policy violations stranded inventory suppressed listings Ensure all product listings adhere to Amazon Flipkart Walmart compliance and category guidelines Handle case creation with marketplace support for escalations or policy disputes Implement corrective measures for Buy Box suppression pricing errors or IP complaints Maintain zero tolerance for repeat policy violations through preventive checks Reporting Insights Proper update of all catalog related dashboards in a timely manner Share weekly monthly dashboards on listing performance and issue resolution TAT Identify recurring catalog issues and propose process improvements Revise and update existing SOPs regularly and develop current SOPs for every newly identified process or task Cross-Team Collaboration Provide timely updates to Brand Managers and Account Directors to ensure smooth execution of tasks Handle support case escalations for Sales Marketing Inventory and other teams as and when required Qualifications Please Apply Only If You Meet These Requirements - Minimum 1 Year of experience in Catalog management uploading listings creating parentage and troubleshooting issues across marketplaces Resolving account health issues filing cases and addressing troubleshooting needs on Amazon Seller University Courses for Account Health Management Bonus Skills A Plus for Your Application Experienced with tools such as Slack and Asana or comparable tools for communication and project management Excellent organizational skills for handling multiple tasks assignments and ad-hoc duties efficiently Familiarity with suppressed listing management and account health Willingness to research issues and come up with solutions based on data guidance Experience of Helium 10 - Product Research - Black Box Keyword Research - Magnet Cerebro Analytics - Keyword Tracker high-performing teams Certification required from Amazon - Amazon SEO Listing Optimization Our Core Values Smart Tech Smarter Moves - We don t just use tech we embrace it AI tools fuel faster action stronger momentum and unlock new opportunities 1 1 11 By mentoring collaborating and trusting each other we unlock potential far beyond our own transforming good teams into great ones Soft on People Tough on Problems We lead with empathy and respect for people while confronting challenges with relentless resolve Compassion fuels our relationships but action powers our results Clear Kind and Consistent We lead with candor deliver it with respect Consistency fuels progress and clarity in communication keeps us aligned Intrapreneurial Instinct Excellence isn t just a goal it s our standard We take full responsibility adapting to challenges with resilience With a commitment to continuous learning we proactively create opportunities that fuel the org forward Courage to Speak Strength to Listen We share truth with care - even when it s hard Feedback is intentional not impulsive We think about the why care about the how and deliver it when it matters the most - in the moment And when others speak we listen to understand not to respond Expectations What to Expect Work Setup Enjoy a competitive base salary 46 hours a week working hours and the flexibility of work-from-home setup Learning Growth Gain unlimited access to our SOP Library ongoing mentorship and structured career development support all designed to help you grow into an Account Director role and lead 60 brands along the way Ready to Join the Crew If you see yourself thriving in a place that values your ideas first your passion always and your growth forever we want to meet you Ready to lead the creative charge and shape how brands show up on Amazon and beyond Hit Apply and let s conquer the e-commerce world together The Marketplace Guru is an equal opportunity employer Job Types Full-time Permanent Pay 30 000 00 - 40 000 00 per month Benefits Flexible schedule Work Location In person

📌 Catalog Troubleshooter (Rajasthan)
🏢 MARKETPLACE GURU
📍 Rajasthan