Job Title Head of Customer Support Location Naraina Vihar New Delhi - 110028 Employment Type Full-Time In-office About RoadCast RoadCast is a leading logistics automation platform that helps businesses scale with our AI-powered mobility management suite We re looking for a Head of Customer Support to lead our support team improve service processes and ensure our clients get quick effective solutions Responsibilities Lead and mentor the customer support team Build and improve support processes for faster issue resolution Handle client escalations and ensure customer satisfaction Track and improve performance metrics like response time and CSAT Work with product and operations teams to resolve recurring issues Train team members on product knowledge and customer handling Requirements Graduate in any discipline MBA preferred 6 years in customer support with at least 3 years in a leadership role Strong communication leadership and problem-solving skills Experience with CRM ticketing tools like Freshdesk Zendesk or HubSpot Industry experience in logistics SaaS or mobility is a plus Job Type Full time Pay 600 000 00 - 1 000 000 00 per year Education Bachelor s Required Experience Customer relationship management 5 years Required Work Location In person

📌 Head Of Operations (New Delhi)
🏢 Roadcast Tech. Solutions
📍 New Delhi