Job Title Branch Relationship ManagerDepartment Direct Sales ForceReporting to Territory ManagerExperience Minimum 5-8 years of experience into Life InsuranceEducation GraduateLocation Mumbai Mumbai- Andheri Borivali Khar Nahur and Navi Mumbai About the Role Is responsible for managing developing supervising the team with a key focus on Service to sales through relationship management sales productivity-per-executive thereby achieving sales service targets Key Responsibilities - Identify interview and select sales executives with support from HR - To meet the following productivity measures for the unit Premium per executive case rate persistence retention and a high of executives exceeding planned productivity standards - Exceed revenue targets - Undertake joint field work with executives and observe demonstrate successful selling skills - Conduct Fortnightly performance review PRP with executives - Help executives use the GOLD system for maximizing business from a given target market - Supervise daily activity plans of all executives to ensure that these are being fulfilled as per the desired levels - Ensure that all executives under supervision perform 100 as per the company s rules and regulations wrt Need based selling Compliance and Customer service - Effectively manage track and convert leads provided by the in-house telemarketing unit - Engage with customers to provide quick response to customer queries provide customer service - Assist in Direct customer service policyholder s complaint resolution - Ensure retention of in his allocated book of relations - Educate team prospects about MNYL products vis- vis products of competition to enable them in taking appropriate decisions Measures of Success - Target Achievements Adj AFYP NOP Penetration in assigned book of relations of team Product Mix - Team G3 standard productivity mainly case rate case size Collections and of executives consistently achieving G3 standards - Retention of Team - Persistency of Portfolio - Process Compliance - Timeliness accuracy of reports - Collection Plan Vs Actual - Complaint Resolution Customer satisfaction ref updazz com